Resolved after 23 hours 31 minutes, affecting Web Application and Public API and 1 more, on January 18, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified Jan 18, 2025, 03:28 PM UTC
The network link we use to communicate between servers is degraded and making 2Chat intermittent. We are working with our server providers to solve the issue.
- monitoring Jan 18, 2025, 05:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 18, 2025, 11:39 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 19, 2025, 02:39 AM UTC
The service is operating normally but some connections may have been lost. The team is working on restoring those connections.
- monitoring Jan 19, 2025, 02:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 19, 2025, 02:59 PM UTC
This incident has been resolved.
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