2Chat experienced a minor incident on November 19, 2025 affecting Web Application and Public API and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationPublic APIMessage Queue ServiceFlow Chatbots ServiceChat ServicePhone SystemWebhooks Service
Update timeline
- identified Nov 19, 2025, 03:34 PM UTC
We have identified a degraded state in the network connectivity between our database provider and server provider, which is causing timeouts when using the API or web application.
- monitoring Nov 19, 2025, 04:11 PM UTC
The connection quality of our network links is returning to normal levels. We will continue monitoring it.
- resolved Nov 19, 2025, 04:27 PM UTC
This incident has been resolved.