2Chat incident

Delays processing chats coming from Live Chat and API

Resolved after 11 minutes, affecting Chat Service, on December 6, 2024.

monitoring Dec 06, 2024, 03:53 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 06, 2024, 03:49 PM UTC
Resolved
Dec 06, 2024, 04:01 PM UTC
Duration
11m
Detected by Pingoru
Dec 06, 2024, 03:49 PM UTC

Affected components

Chat Service

Update timeline

  1. identified Dec 06, 2024, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 06, 2024, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 06, 2024, 04:01 PM UTC

    This incident has been resolved.

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