1310.io Outage History

1310 are aware of an issue causing loss of service to a number of customers our connected to our Overton POP. Engineers are actively investigating. Updates to follow by 11:00 or upon receipt of further information.

Senior engineers have activated a failover to a backup and are seeing restoration of service. Services may observe slow performance. Investigations are underway on the primary link and 1310 will provide an update once these investigations have been completed. Updates to follow by 11:00 or upon receipt of further information.

The senior engineers have completed their investigations and identified the issue with the circuit to be with Openreach. Openreach are actively investigating and looking to restore service as soon as possible. Unfortunately, no ERT has yet been provided by Openreach. Updates to follow within 4 hours or upon receipt of further information.

Openreach have confirmed that the incident effect the primary link estimated to be resolved by 17:00. Customer services are expected to automatically fail back over upon restoration of the primary link. As such, the next update will follow by COB.

The primary service remains offline. Openreach have not yet provided a new ERT. As such, updates will follow in the morning.

The primary service remains offline. Openreach have updated with a new ERT of 17:00 today. Further updates will be provided by COB.

We are investigating with our NOC team

Our engineers have restored connectivity. A review of this incident will occur in the coming day(s) and an update will be provided to this ticket with an outcome. We do not anticipate further event(s) however if they do occur they will also be posted to this ticket.

We’re aware some customers on certain suppliers may still have no service. We are investigating this urgently.

Engineers have found the routing issue in the network core affecting customers on some suppliers. The team are working on a fix.

Our engineers continue to work on the affected services and are seeing restoration of some services. They are continuing to investigate and hope to restore more services shortly.

We are aware of an ongoing incident - our monitoring has detected reachability issues for portions of the internet. Our team is investigating now.

Our team have investigated and we are seeing recovery across the network - Apologies for the inconvenience this has caused for the past 30 minutes. We will continue to investigate and provide further details. Our team are monitoring the network for further issues, everything should be restored now.

We have been alerted to an issue at the Slades POP causing a total loss of service, affecting all customers on the HiWiFi platform. This is currently under investigation by senior engineers. Updates to follow upon completion of initial investigations.

After initial diagnostics, 1310 need to deploy an engineer to investigate this further, on site. As such, we expect to have an engineer on site by 10AM 25/06/2026. Updates to follow once our initial on site checks have been completed.

Our engineer has arrived on site. Services will be disrupted will testing is performed.

Engineers have identified a possible cause and are implementing a solution. Due to the rising temperatures, this is going to take longer than normal to ensure that the engineers health and safety is maintained. Apologies for the ongoing issue, we aim to have you restored by mid day. The next update will be at 12:00 or earlier if the issue is resolved.

Our monitoring has alerted that the core switch has crashed and rebooted in Telehouse North. We are investigating, the network will route around the problem but instability may be experienced for a short while. Our apologies for the inconvenience this has caused.

The switch has been stable for 10 minutes. We are going to continue to monitor, we will also be bringing forward the maintenance work for it’s replacement.

We are aware of the issue and our NOC is investigating. Next update 08:45

The NOC engineers have identified the issue on a network device and are implementing a fix. They expect this to be resolved shortly.

The fix has been implemented and services are returning

We are aware of total service outage at the above locations, engineer are investigating with our connectivity supplier and we will update at 10:30.

The UPS has failed overnight at the cabinet. We are bypassing that and services will be up on utility power only. This means if there is a power cut, the services will drop again. We will perform maintenance next week to 10 days to replace the UPS, which will be published once dates are confirmed.

We are seeing a network outage at Pittleworth - Our team are actively investigating the fault

Our engineers are en route to the location to investigate the outage. Their expected ETA is 16:30 Once on site, they will begin diagnosis of the problem and report back. Next update, 17:00

We’re currently experiencing an outage affecting services in Pittleworth. Initial investigations indicate damage to fibre optic cabling caused by rodents. Our engineers are on site assessing the full extent of the damage and preparing a repair plan. At this stage, we do not yet have an estimated time for restoration, however work is actively underway and we will continue to provide updates as more information becomes available. We apologise for the disruption and appreciate your patience while we work to restore service.

We are aware from our monitoring that Langley is reporting as down. We have investigations ongoing, local power to our equipment is online and we are raising a fault with our connection provider. We are sorry for the inconvenience this is causing, we will update shortly.

Our engineers have identified the fault being with a provider which connects from our network in Langley and Bearley back to the rest of our network for internet access. A fault has been raised with them and they are investigating, As soon as we have an update and return to service estimate we will advise. We are sorry once again on behalf of our supplier for the inconvenience this is causing.

We had an update from our supplier and they are sending engineers to investigate. We do not currently have an ETA for service restoration. As soon as we have an update or ETA for service resolution we will be in touch. Apologies for the ongoing service disruption.

OFNL have been doing maintenance on their network overnight. It was due to finish at 06:00. Following the maintenance window and bringing back online our monitoring of their hardware we see that our connection to them Is currently down. We are raising with the OFNL network operations team and hope to have an update shortly. Please do not reboot your router.

We are aware of a fibre service break between two service locations in the area of Nine Mile Water. Our engineers are investigating and once the cause is known we will update this incident. Please do not reset your router.

Linked to ongoing maintenance we are seeing authentication failures for Internet services. Our team are investigating as a priority over the maintenance and aim to restore services shortly.