1310.io Outage History

We are aware of the issue and our NOC is investigating. Next update 08:45

The NOC engineers have identified the issue on a network device and are implementing a fix. They expect this to be resolved shortly.

The fix has been implemented and services are returning

We are seeing a network outage at Pittleworth - Our team are actively investigating the fault

Our engineers are en route to the location to investigate the outage. Their expected ETA is 16:30 Once on site, they will begin diagnosis of the problem and report back. Next update, 17:00

We’re currently experiencing an outage affecting services in Pittleworth. Initial investigations indicate damage to fibre optic cabling caused by rodents. Our engineers are on site assessing the full extent of the damage and preparing a repair plan. At this stage, we do not yet have an estimated time for restoration, however work is actively underway and we will continue to provide updates as more information becomes available. We apologise for the disruption and appreciate your patience while we work to restore service.

We are aware from our monitoring that Langley is reporting as down. We have investigations ongoing, local power to our equipment is online and we are raising a fault with our connection provider. We are sorry for the inconvenience this is causing, we will update shortly.

Our engineers have identified the fault being with a provider which connects from our network in Langley and Bearley back to the rest of our network for internet access. A fault has been raised with them and they are investigating, As soon as we have an update and return to service estimate we will advise. We are sorry once again on behalf of our supplier for the inconvenience this is causing.

We had an update from our supplier and they are sending engineers to investigate. We do not currently have an ETA for service restoration. As soon as we have an update or ETA for service resolution we will be in touch. Apologies for the ongoing service disruption.

OFNL have been doing maintenance on their network overnight. It was due to finish at 06:00. Following the maintenance window and bringing back online our monitoring of their hardware we see that our connection to them Is currently down. We are raising with the OFNL network operations team and hope to have an update shortly. Please do not reboot your router.

We are aware of a fibre service break between two service locations in the area of Nine Mile Water. Our engineers are investigating and once the cause is known we will update this incident. Please do not reset your router.

Linked to ongoing maintenance we are seeing authentication failures for Internet services. Our team are investigating as a priority over the maintenance and aim to restore services shortly.