1310.io experienced a minor incident on May 22, 2026 affecting Other, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2026, 12:52 PM UTC
We are seeing a network outage at Pittleworth - Our team are actively investigating the fault
- investigating May 22, 2026, 02:32 PM UTC
Our engineers are en route to the location to investigate the outage. Their expected ETA is 16:30 Once on site, they will begin diagnosis of the problem and report back. Next update, 17:00
- investigating May 22, 2026, 04:39 PM UTC
We’re currently experiencing an outage affecting services in Pittleworth. Initial investigations indicate damage to fibre optic cabling caused by rodents. Our engineers are on site assessing the full extent of the damage and preparing a repair plan. At this stage, we do not yet have an estimated time for restoration, however work is actively underway and we will continue to provide updates as more information becomes available. We apologise for the disruption and appreciate your patience while we work to restore service.
- resolved May 22, 2026, 06:10 PM UTC
We have replaced the faulty cable in the cabinet and all customers are back online as of 17:35. We have checked all customer sessions and all seem to be working correctly. If your issue is not resolved, please reboot your router by turning the power off for up to 10 minutes and turning it back on. We will continue to monitor the site closely for the next 24 hours and work to implement rodent mitigation in the near future. We will issue a maintenance notification for when this works takes place. Apologies for any inconvenience our friends caused 🐭