Resolved after 1 day 5 hours, affecting Network Core, on September 10, 2026.
The senior engineers believe to the issue to now be resolved and are seeing restoration of the final services. We are monitoring to see if there are any further issues but believe this particular issue to be fixed and to not r-occur moving forward. A full RFO will be available upon request.
Affected components
Update timeline
- investigating Sep 10, 2026, 03:20 AM UTC
We are investigating with our NOC team
- investigating Sep 10, 2026, 03:33 AM UTC
Our engineers have restored connectivity. A review of this incident will occur in the coming day(s) and an update will be provided to this ticket with an outcome. We do not anticipate further event(s) however if they do occur they will also be posted to this ticket.
- investigating Sep 10, 2026, 08:34 AM UTC
We’re aware some customers on certain suppliers may still have no service. We are investigating this urgently.
- investigating Sep 10, 2026, 09:27 AM UTC
Engineers have found the routing issue in the network core affecting customers on some suppliers. The team are working on a fix.
- investigating Sep 10, 2026, 12:25 PM UTC
Our engineers continue to work on the affected services and are seeing restoration of some services. They are continuing to investigate and hope to restore more services shortly.
- monitoring Sep 10, 2026, 01:16 PM UTC
The senior engineers believe to the issue to now be resolved and are seeing restoration of the final services. We are monitoring to see if there are any further issues but believe this particular issue to be fixed and to not r-occur moving forward. A full RFO will be available upon request.
- resolved Sep 11, 2026, 08:18 AM UTC
This issue has been resolved.
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