Is 1310.io down?

Senior engineers are investigating an issue affecting services connected to out Langley POP. Updates to follow upon completion of initial investigations.

Our senior engineers have investigated and identified that the issue appears to be in our wholesale supplier’s part of the network. We have engaged with wholesale supplier and can confirm that they are actively investigating a card failure. Unfortunately, no estimated resolution time has been provided as of yet. Updates to follow within an hour or upon receipt of further information.

Our wholesale provider have escalated to their Tier 3 who have been unable to recover the card remotely. The NOC have engaged with their vendor for further investigations. Updates to follow within the hour or upon receipt of further information.

Our wholesale provider’s have engaged with their 3rd party provider for the card and are currently on a conference call providing node logs and further detail(s) for investigation. Updates to follow in an hour or upon receipt of further information.

Our wholesale provider’s NOC have concluded the conference call with their thrid party vendor. The vendor will now raise PR and FE requests to attend. ETA TBC.

The NOC at our wholesale provider have continued to chase the vendor for an update on the ETA for parts and a filed engineer to site. ETA to site today is 13:30. Updates to follow in an hour or upon receipt of further information.

We are currently awaiting confirmation of arrival of the wholesale vendor’s 3rd party engineers on site. Updates to follow in an hour or upon receipt of further information.

Due unforeseen circumstances, the 3rd party engineers have been delayed. The new ETA on site is 15:30. Updates to follow in an hour or upon receipt of further information.

The engineers have arrived on site and attempted to re-seat the effected card but unfortunately this has not restored service. The parts are still scheduled to arrive but at this point there is no ETA for their arrival. Updates to follow in an hour or upon receipt of further information.

The engineer is onsite and currently liaising with remote support to carry out the card replacement. We are now transitioning to our out of hours support service. The next update will be posted around 19:00.

The card was replaced yesterday evening, and verified to be working. Services recovered around 19:00 and have been stable. If you are continuing to experience issues, please let our support team know via [email protected] or 0333 300 1310

We are aware of an ongoing incident - our monitoring has detected reachability issues for portions of the internet. Our team is investigating now.

Our team have investigated and we are seeing recovery across the network - Apologies for the inconvenience this has caused for the past 30 minutes. We will continue to investigate and provide further details. Our team are monitoring the network for further issues, everything should be restored now.

This incident is resolved, network is stable. A root cause analysis will come out in due course

We have been alerted to an issue at the Slades POP causing a total loss of service, affecting all customers on the HiWiFi platform. This is currently under investigation by senior engineers. Updates to follow upon completion of initial investigations.

After initial diagnostics, 1310 need to deploy an engineer to investigate this further, on site. As such, we expect to have an engineer on site by 10AM 25/06/2026. Updates to follow once our initial on site checks have been completed.

Our engineer has arrived on site. Services will be disrupted will testing is performed.

Engineers have identified a possible cause and are implementing a solution. Due to the rising temperatures, this is going to take longer than normal to ensure that the engineers health and safety is maintained. Apologies for the ongoing issue, we aim to have you restored by mid day. The next update will be at 12:00 or earlier if the issue is resolved.

The engineers have resolved the issue and have left the area. All services are confirmed online and working. If you are continuing to experience issues, please let our support team know via [email protected] or 0333 300 1310

Our monitoring has alerted that the core switch has crashed and rebooted in Telehouse North. We are investigating, the network will route around the problem but instability may be experienced for a short while. Our apologies for the inconvenience this has caused.

The switch has been stable for 10 minutes. We are going to continue to monitor, we will also be bringing forward the maintenance work for it’s replacement.

This issue has been resolved. We are waiting on confirmation of the new date to replace the hardware.

We are aware of the issue and our NOC is investigating. Next update 08:45

The NOC engineers have identified the issue on a network device and are implementing a fix. They expect this to be resolved shortly.

The fix has been implemented and services are returning

The issue has been resolved and services are looking stable. Please contact [email protected] / 0333 300 1310 if you have continue to have any issues.