Is 1310.io down?

1310 have been alerted to an outage at the Overton PoP. Senior engineers are investigating to identify the cause. Updates to follow by 15:00 or upon receipt of further information.

Senior engineers are continuing to investigate the cause of the outage. Updates to follow by 16:00 or upon receipt of further information.

Field engineers are on site and actively investigating the issue. Unfortunately, there is not currently a ERT. Updates to follow by close of business.

The engineers have identified that the radio suffered from an unexpected reset. This has been re-configured and being monitored. No further disruptions are expected. This incident will be resolved after a period of monitoring.

We’re investigating a further issue affecting customers at Whitnal. Updates to follow by 10:00 or upon receipt of further information.

A field engineer is headed to site. Updates to follow by 11:00 or upon receipt of further information.

The engineer has found signs of water ingress which has tripped safety measures and disabled power to the radios. They are seeking to mitigate this. Updates to follow by 11:00 or upon receipt of further information.

Services are currently stable following the replacement of the network switch and mitigation of water ingress into cables. Engineers are monitoring for stability. This case is now pending resolution once a period of stability has been observed.

Following a period of stability of the replaced network switch, this incident has been resolved.

We are seeing reports of an outage affecting customers connected through the Grain Store repeater. This is causing a complete loss of service for all customers on that radio link. We are attempting to get an engineer to site today, however due to the high winds and storm conditions it may not be safe for them to resolve. We have also scheduled an engineer for 9am tomorrow morning to attend and resolve in case wind conditions prevent it being possible today. Apologies for any inconvenience this is causing to you. Please do not rset your equipment.

An engineer has been dispatched at 09:00 to gain access and identify the cause of the loss of service. Updates to follow at 11:00 to upon receipt of further information.

The engineer has identified a network switch which has failed. Work is underway to source a replacement for and replace the network switch. Updates to follow by 11:00 or upon receipt of further information.

Services have been brought online. Please be aware that services may continue to be intermittent while the work continues. Updates to follow by 13:30 or upon receipt of further information.

Services are currently stable following the replacement of the network switch. Engineers are monitoring for stability. This case is now pending resolution once a period of stability has been observed.

Following a period of stability of the replaced network switch, this incident has been resolved.

There are some critical severity vulnerabilities which have been released into the wild. These affect all PHP versions, including those used by our control panel. We have taken the difficult decision to take our control panel offline for public access until a patched release has been made. Our team can still receive emails via [email protected] or on the phone at 0333 300 1310. We have access to the platform and all systems should continue to operate normally. To be clear: The system has not been compromised, we are taking this approach to protect your and our data.

We have deployed new versions of PHP and mitigations to our control panel, it is fully open for service again.

Some customers connected to our Overton POP are currently experiencing a loss of service. Engineers are investigating to identify thge router cause. Updates to follow in the next hour.

The engineers have completed their investigation restored connectivity and are monitoring for stability. This incident is now pending closure one stability is confirmed.

Following a period of monitoring, this incident is now being closed.

Our engineers are aware of an ongoing outage from one of our national carrier links. They have initiated third party resources to investigate We apologise for the inconvenience this is causing and will issue another update at 07:00 when we and they have had time to investigate the issue.

We have identified the issue and we are waiting on third party engineers to attend site. This appears linked to maintenance activity on third party equipment last night which should not have affected our services. We will update this message as soon as we have further information

Engineers are on site and investigating the issue - An update will be posted around 09:00

Engineers identified cable damage in the rack at Telehouse North after maintenance was completed by another provider last night (unrelated to 1310). The cable has been swapped and the services are back online. Our apologies for this outage