Is 1310.io down?

We are aware of the issue and our NOC is investigating. Next update 08:45

The NOC engineers have identified the issue on a network device and are implementing a fix. They expect this to be resolved shortly.

The fix has been implemented and services are returning

The issue has been resolved and services are looking stable. Please contact [email protected] / 0333 300 1310 if you have continue to have any issues.

We are seeing a network outage at Pittleworth - Our team are actively investigating the fault

Our engineers are en route to the location to investigate the outage. Their expected ETA is 16:30 Once on site, they will begin diagnosis of the problem and report back. Next update, 17:00

We’re currently experiencing an outage affecting services in Pittleworth. Initial investigations indicate damage to fibre optic cabling caused by rodents. Our engineers are on site assessing the full extent of the damage and preparing a repair plan. At this stage, we do not yet have an estimated time for restoration, however work is actively underway and we will continue to provide updates as more information becomes available. We apologise for the disruption and appreciate your patience while we work to restore service.

We have replaced the faulty cable in the cabinet and all customers are back online as of 17:35. We have checked all customer sessions and all seem to be working correctly. If your issue is not resolved, please reboot your router by turning the power off for up to 10 minutes and turning it back on. We will continue to monitor the site closely for the next 24 hours and work to implement rodent mitigation in the near future. We will issue a maintenance notification for when this works takes place. Apologies for any inconvenience our friends caused 🐭

We are aware from our monitoring that Langley is reporting as down. We have investigations ongoing, local power to our equipment is online and we are raising a fault with our connection provider. We are sorry for the inconvenience this is causing, we will update shortly.

Our engineers have identified the fault being with a provider which connects from our network in Langley and Bearley back to the rest of our network for internet access. A fault has been raised with them and they are investigating, As soon as we have an update and return to service estimate we will advise. We are sorry once again on behalf of our supplier for the inconvenience this is causing.

We had an update from our supplier and they are sending engineers to investigate. We do not currently have an ETA for service restoration. As soon as we have an update or ETA for service resolution we will be in touch. Apologies for the ongoing service disruption.

This issue was resolved approximately 16:20 this afternoon by our upstream provider. We have requested a Reason For Outage (RFO) and we will provide this when it is available (up to 10 days). Our apologies for the issue again, we will look into options to prevent reoccurrence.

OFNL have been doing maintenance on their network overnight. It was due to finish at 06:00. Following the maintenance window and bringing back online our monitoring of their hardware we see that our connection to them Is currently down. We are raising with the OFNL network operations team and hope to have an update shortly. Please do not reboot your router.

The port has been up and stable since 06:15. Your internet should be online and working, I fit is not, please do not reset your router and let our team know via [email protected] or on 0333 300 1310. Apologies for the inconvenience OFNLs overrunning maintenance has caused.

Outage has been resolved.

We are aware of a fibre service break between two service locations in the area of Nine Mile Water. Our engineers are investigating and once the cause is known we will update this incident. Please do not reset your router.

Power to the cabinet had been lost in the early hours. Service restored at 12:30 on 28/3/26.