Is 1310.io down?

Last checked 2m ago
Current status
1310.io is down

4 active incidents: Major incident: Edge Routers not announcing, Planned maintenance: Telehouse North – Core Switch Replacem… · +2 more

Official status page: https://status.1310.io · Polled every 5 minutes · 19 components tracked

1310.io is reporting a major outage right now (last checked 2m ago). 4 active incidents on the official status page.

Real-time 1310.io status, recent outages, and incident history — pulled directly from 1310.io's official status page at https://status.1310.io every 5 minutes. Pingoru tracks 19 1310.io services and has captured 8 incidents in the last 90 days (97.05% uptime). Get email, Slack, Discord, or webhook alerts the moment 1310.io reports a new incident — free for 5 monitors, no credit card.

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1310.io uptime 97.05% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 5d 14h
    Started Sep 10, 2026, 02:45 AM UTC
    Network Core
    Timeline · 6 updates
    • investigating · Sep 10, 2026, 03:20 AM UTC

      We are investigating with our NOC team

    • investigating · Sep 10, 2026, 03:33 AM UTC

      Our engineers have restored connectivity. A review of this incident will occur in the coming day(s) and an update will be provided to this ticket with an outcome. We do not anticipate further event(s) however if they do occur they will also be posted to this ticket.

    • investigating · Sep 10, 2026, 08:34 AM UTC

      We’re aware some customers on certain suppliers may still have no service. We are investigating this urgently.

    • investigating · Sep 10, 2026, 09:27 AM UTC

      Engineers have found the routing issue in the network core affecting customers on some suppliers. The team are working on a fix.

    • investigating · Sep 10, 2026, 12:25 PM UTC

      Our engineers continue to work on the affected services and are seeing restoration of some services. They are continuing to investigate and hope to restore more services shortly.

    • monitoring · Sep 10, 2026, 01:16 PM UTC

      The senior engineers believe to the issue to now be resolved and are seeing restoration of the final services. We are monitoring to see if there are any further issues but believe this particular issue to be fixed and to not r-occur moving forward. A full RFO will be available upon request.

    Latest: The senior engineers believe to the issue to now be resolved and are seeing restoration of the final services. We are monitoring to see if there are any further issues but believe …

Recent outages & incidents

Past 90 days
  1. Resolved 23h 46m
    Started Jul 29, 2026, 08:21 AM UTC · Resolved Jul 30, 2026, 08:08 AM UTC
    POPsLangley
    Timeline · 11 updates
    • investigating · Jul 29, 2026, 08:21 AM UTC

      Senior engineers are investigating an issue affecting services connected to out Langley POP. Updates to follow upon completion of initial investigations.

    • investigating · Jul 29, 2026, 08:32 AM UTC

      Our senior engineers have investigated and identified that the issue appears to be in our wholesale supplier’s part of the network. We have engaged with wholesale supplier and can confirm that they are actively investigating a card failure. Unfortunately, no estimated resolution time has been provided as of yet. Updates to follow within an hour or upon receipt of further information.

    • investigating · Jul 29, 2026, 09:20 AM UTC

      Our wholesale provider have escalated to their Tier 3 who have been unable to recover the card remotely. The NOC have engaged with their vendor for further investigations. Updates to follow within the hour or upon receipt of further information.

    • investigating · Jul 29, 2026, 10:14 AM UTC

      Our wholesale provider’s have engaged with their 3rd party provider for the card and are currently on a conference call providing node logs and further detail(s) for investigation. Updates to follow in an hour or upon receipt of further information.

    • investigating · Jul 29, 2026, 11:00 AM UTC

      Our wholesale provider’s NOC have concluded the conference call with their thrid party vendor. The vendor will now raise PR and FE requests to attend. ETA TBC.

    • investigating · Jul 29, 2026, 12:04 PM UTC

      The NOC at our wholesale provider have continued to chase the vendor for an update on the ETA for parts and a filed engineer to site. ETA to site today is 13:30. Updates to follow in an hour or upon receipt of further information.

    • investigating · Jul 29, 2026, 12:58 PM UTC

      We are currently awaiting confirmation of arrival of the wholesale vendor’s 3rd party engineers on site. Updates to follow in an hour or upon receipt of further information.

    • investigating · Jul 29, 2026, 01:59 PM UTC

      Due unforeseen circumstances, the 3rd party engineers have been delayed. The new ETA on site is 15:30. Updates to follow in an hour or upon receipt of further information.

    • investigating · Jul 29, 2026, 03:00 PM UTC

      The engineers have arrived on site and attempted to re-seat the effected card but unfortunately this has not restored service. The parts are still scheduled to arrive but at this point there is no ETA for their arrival. Updates to follow in an hour or upon receipt of further information.

    • investigating · Jul 29, 2026, 04:00 PM UTC

      The engineer is onsite and currently liaising with remote support to carry out the card replacement. We are now transitioning to our out of hours support service. The next update will be posted around 19:00.

    • resolved · Jul 30, 2026, 08:08 AM UTC

      The card was replaced yesterday evening, and verified to be working. Services recovered around 19:00 and have been stable. If you are continuing to experience issues, please let our support team know via [email protected] or 0333 300 1310

    Latest: The card was replaced yesterday evening, and verified to be working. Services recovered around 19:00 and have been stable. If you are continuing to experience issues, please let ou…

  2. Resolved 19h 36m
    Started Jul 05, 2026, 03:47 PM UTC · Resolved Jul 06, 2026, 11:23 AM UTC
    Network CoreNationwide City FibreNationwide EthernetNationwide FTTxNationwide OFNLPOPsBasingstokeMonk SherborneFarnboroughLangley
    Timeline · 3 updates
    • investigating · Jul 05, 2026, 03:47 PM UTC

      We are aware of an ongoing incident - our monitoring has detected reachability issues for portions of the internet. Our team is investigating now.

    • investigating · Jul 05, 2026, 04:05 PM UTC

      Our team have investigated and we are seeing recovery across the network - Apologies for the inconvenience this has caused for the past 30 minutes. We will continue to investigate and provide further details. Our team are monitoring the network for further issues, everything should be restored now.

    • resolved · Jul 06, 2026, 11:23 AM UTC

      This incident is resolved, network is stable. A root cause analysis will come out in due course

    Latest: This incident is resolved, network is stable. A root cause analysis will come out in due course

  3. Resolved 19h 39m
    Started Jun 24, 2026, 02:43 PM UTC · Resolved Jun 25, 2026, 10:22 AM UTC
    Other
    Timeline · 5 updates
    • investigating · Jun 24, 2026, 02:43 PM UTC

      We have been alerted to an issue at the Slades POP causing a total loss of service, affecting all customers on the HiWiFi platform. This is currently under investigation by senior engineers. Updates to follow upon completion of initial investigations.

    • investigating · Jun 24, 2026, 03:56 PM UTC

      After initial diagnostics, 1310 need to deploy an engineer to investigate this further, on site. As such, we expect to have an engineer on site by 10AM 25/06/2026. Updates to follow once our initial on site checks have been completed.

    • investigating · Jun 25, 2026, 07:36 AM UTC

      Our engineer has arrived on site. Services will be disrupted will testing is performed.

    • investigating · Jun 25, 2026, 08:57 AM UTC

      Engineers have identified a possible cause and are implementing a solution. Due to the rising temperatures, this is going to take longer than normal to ensure that the engineers health and safety is maintained. Apologies for the ongoing issue, we aim to have you restored by mid day. The next update will be at 12:00 or earlier if the issue is resolved.

    • resolved · Jun 25, 2026, 10:22 AM UTC

      The engineers have resolved the issue and have left the area. All services are confirmed online and working. If you are continuing to experience issues, please let our support team know via [email protected] or 0333 300 1310

    Latest: The engineers have resolved the issue and have left the area. All services are confirmed online and working. If you are continuing to experience issues, please let our support team…

See the full 1310.io outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 90 days · 4 incidents View full outage history →