1310.io experienced a minor incident on October 1, 2026 affecting POPs and Overton, lasting 5d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 08:32 AM UTC
1310 are aware of an issue causing loss of service to a number of customers our connected to our Overton POP. Engineers are actively investigating. Updates to follow by 11:00 or upon receipt of further information.
- investigating Oct 01, 2026, 08:56 AM UTC
Senior engineers have activated a failover to a backup and are seeing restoration of service. Services may observe slow performance. Investigations are underway on the primary link and 1310 will provide an update once these investigations have been completed. Updates to follow by 11:00 or upon receipt of further information.
- investigating Oct 01, 2026, 09:35 AM UTC
The senior engineers have completed their investigations and identified the issue with the circuit to be with Openreach. Openreach are actively investigating and looking to restore service as soon as possible. Unfortunately, no ERT has yet been provided by Openreach. Updates to follow within 4 hours or upon receipt of further information.
- investigating Oct 01, 2026, 01:10 PM UTC
Openreach have confirmed that the incident effect the primary link estimated to be resolved by 17:00. Customer services are expected to automatically fail back over upon restoration of the primary link. As such, the next update will follow by COB.
- investigating Oct 01, 2026, 04:29 PM UTC
The primary service remains offline. Openreach have not yet provided a new ERT. As such, updates will follow in the morning.
- investigating Oct 02, 2026, 11:00 AM UTC
The primary service remains offline. Openreach have updated with a new ERT of 17:00 today. Further updates will be provided by COB.
- monitoring Oct 02, 2026, 03:52 PM UTC
We are pleased to report restoration of the primary link. We are monitoring for stability but are not currently seeing any issues. This incident will be closed after a period of stability on the primary link.
- resolved Oct 06, 2026, 01:03 PM UTC
After an extended period monitoring, 1310 are satisfied that the primary link is stable and we are seeing traffic flow as expected. A full RFO will be available on request.