1310.io incident

Internet reachability failure for some services

Major Resolved View vendor source →

1310.io experienced a major incident on July 5, 2026 affecting Network Core and Nationwide City Fibre and 1 more component, lasting 19h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2026, 03:47 PM UTC
Resolved
Jul 06, 2026, 11:23 AM UTC
Duration
19h 36m
Detected by Pingoru
Jul 05, 2026, 03:47 PM UTC

Affected components

Network CoreNationwide City FibreNationwide EthernetNationwide FTTxNationwide OFNLPOPsBasingstokeMonk SherborneFarnboroughLangley

Update timeline

  1. investigating Jul 05, 2026, 03:47 PM UTC

    We are aware of an ongoing incident - our monitoring has detected reachability issues for portions of the internet. Our team is investigating now.

  2. investigating Jul 05, 2026, 04:05 PM UTC

    Our team have investigated and we are seeing recovery across the network - Apologies for the inconvenience this has caused for the past 30 minutes. We will continue to investigate and provide further details. Our team are monitoring the network for further issues, everything should be restored now.

  3. resolved Jul 06, 2026, 11:23 AM UTC

    This incident is resolved, network is stable. A root cause analysis will come out in due course