Is Zus Health down?

We are aware of an intermittent issue with Generated Patient Summaries (GPS) due to an upstream provider issue. We are working with the provider to resolve the issue and will provide updates as we get them.

We continue to work with our upstream provider to resolve underlying issues that are causing Generated Patient Summaries to fail intermittently. We will post updates as we receive them.

Our upstream partner has reported the issue is resolved. We will continue to monitor this afternoon to ensure GPS is loading as expected, and will resolve the incident once we are confident in the resolution.

We can confirm all errors in GPS have resolved. Additionally, our upstream provider has confirmed resolution of the root issue. We will continue to monitor and evaluate ways to mitigate these types of disruptions in future.

Between approximately 2:25 PM and 3:35 PM ET, document retrieval from the CommonWell network was degraded. Patient history jobs during that window may have returned fewer CommonWell documents than expected. Retrieval began recovering around 3:35 PM ET, and we are monitoring.

We are aware of an intermittent issue with Generated Patient Summaries (GPS) due to an upstream provider issue. We are working with the provider to resolve the issue and will provide updates as we get them

We continue to work with upstream dependencies on resolving this incident. Error rates have reduced but are not yet to zero. If any user experiences an issue with GPS, reloading the page or clicking the “Generate” button again should result in successful summary generation.

Intermittent errors appear to have subsided. We will leave this incident open in monitoring so we can confirm that all systems are fully operational.

We have confirmed with our upstream provider that the issue causing this incident has resolved.

GPS is experiencing intermittent failures to generate new summaries due to an underlying service dependency. We are monitoring the health of this service and will update when it recovers.

GPS is still experiencing intermittent issues generating new summaries. We are working with the dependency team for resolution.

Intermittent GPS errors have now resolved. We’ll continue to monitor our services to ensure GPS operates smoothly.

We experienced errors in data retrieval from CommonWell between 4pm and 5pm eastern time yesterday for jobs which registered a new patient in CommonWell. Approximately 25% of all CommonWell jobs run during this time entered an error status. All affected jobs had been successfully rerun by 6:30pm eastern time. No customer action is required, and the system has operated normally since.