Is Zus Health down?

We’re aware of an issue affecting the processing of some Surescripts medication history requests created on July 10, which may delay or leave incomplete the return of medication history data for the affected requests. This is a partial delay rather than a complete outage, and new requests continue to be processed normally. We’re actively working with Surescripts to resolve the issue and will provide an update as soon as the affected data is fully processed.

The issue is resolved and all delayed data has now been processed.

We are aware the customers are unable to view documents in the Zus App. The team is working on a fix.

We have discovered and remediated the root cause. Documents are now loading normally. There has been no data loss.

We are aware of certain UPIDs stuck in a loading state in the Zus App and are currently working on mitigation.

We identified the root cause of the stuck UPIDs and deployed a fix. These UPIDs are now loading normally in the Zus App. We will continue monitoring for loading problems.

We are currently investigating reports of potential issues with Carequality Network. At this time we have not confirmed an incident - our team is actively looking into the situation and will share an update as soon as we know more.

We have identified an issue that was resulting in slightly degraded patient matching results on the Carequality network since 7/1. The original behavior has been restored as of 7/22. If you have any concerns about a potential data gap, please feel free to rerun a new job or reach out to your account contact.

This incident is now resolved. Based on our continued monitoring, record location is performing as expected. We will continue to support customers with reruns as needed.

We are currently investigating reports of potential issues with Surescripts Service. At this time we have not confirmed an incident - our team is actively looking into the situation and will share an update as soon as we know more.

We’ve confirmed delays affecting Surescripts Bulk medication history data. A portion of medication history requests are taking longer than expected to return results from Surescripts. This issue began on June 26. This is a partial delay rather than a complete outage, and requests continue to be processed. We’ve engaged Surescripts, who are actively investigating on their side, and we’re monitoring the situation closely.

We have identified the root cause of the delays affecting Surescripts Bulk medication history data. We’ve implemented a fix and processing has resumed. We’re currently working through the backlog of queued requests and expect response times to continue improving as the queue is processed. We’ll provide another update as we make further progress toward full recovery.

Reprocessing of the delayed Surescripts Bulk medication history files has completed. Based on our current assessment, all affected files have been successfully processed. We’re continuing to monitor our data pipeline to verify that processing has fully completed and to ensure no data remains unprocessed. We’ll provide a final update once we have this confirmation.

The delays affecting Surescripts Bulk medication history data have been resolved. We’ve confirmed that all delayed files have been successfully processed and medication history data is now current and flowing normally. We’ll continue to monitor our systems, but all indicators show the issue has been fully resolved. Thank you for your patience while we worked to address this incident.