Non-priority jobs operating with delays

Update timeline

1. investigating Aug 12, 2026, 10:49 PM UTC

   Due to a buildup of traffic in our non-priority queue, chart builds are operating with delays of approximately 30 hours. Please contact your account contact if this is impacting your operations. Priority chart builds, included requests submitted through the Zus App and refreshes for STAT appointments, are not impacted.

2. investigating Aug 13, 2026, 04:41 PM UTC

   Non-priority jobs submitted to the queue are continuing to complete more slowly than normal. Processing times will remain elevated for the next several days, and may climb to 2-3 days. If a job you submitted has not started and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.

3. investigating Aug 17, 2026, 03:39 PM UTC

   Non-priority jobs continue to be delayed, but we are working on clearing the backlog and expect resolution by mid-week. If a job you submitted has not started and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.

4. investigating Aug 20, 2026, 01:10 PM UTC

   We expect non-priority job latencies to return to normal within a day. However, if a job you submitted has not started and the delay is impacting your operations: use the Request Records button in the ZAP to bypass this queue. You will not be charged for the additional job.

5. resolved Aug 21, 2026, 03:05 PM UTC

   We are now regularly seeing and processing jobs with a latency of 1 day or less. Delayed jobs with longer latencies can be attributed to the minor incident of elevated error rates on CareQuality and will be addressed within those recovery efforts.