Resolved after 1 hour, affecting Data Connections and CommonWell Network, on September 24, 2026.
We experienced errors in data retrieval from CommonWell between 4pm and 5pm eastern time yesterday for jobs which registered a new patient in CommonWell. Approximately 25% of all CommonWell jobs run during this time entered an error status. All affected jobs had been successfully rerun by 6:30pm eastern time. No customer action is required, and the system has operated normally since.
Affected components
Update timeline
- investigating Sep 25, 2026, 07:24 PM UTC
We experienced errors in data retrieval from CommonWell between 4pm and 5pm eastern time yesterday for jobs which registered a new patient in CommonWell. Approximately 25% of all CommonWell jobs run during this time entered an error status. All affected jobs had been successfully rerun by 6:30pm eastern time. No customer action is required, and the system has operated normally since.
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