Zus Health incident
Generated Patient Summaries (GPS) Failing Intermittently
Resolved after 5 hours 49 minutes, affecting Applications and Zus App, on October 26, 2026.
We can confirm all errors in GPS have resolved. Additionally, our upstream provider has confirmed resolution of the root issue. We will continue to monitor and evaluate ways to mitigate these types of disruptions in future.
Affected components
Update timeline
- investigating Oct 26, 2026, 01:35 PM UTC
We are aware of an intermittent issue with Generated Patient Summaries (GPS) due to an upstream provider issue. We are working with the provider to resolve the issue and will provide updates as we get them.
- investigating Oct 26, 2026, 05:04 PM UTC
We continue to work with our upstream provider to resolve underlying issues that are causing Generated Patient Summaries to fail intermittently. We will post updates as we receive them.
- monitoring Oct 26, 2026, 06:21 PM UTC
Our upstream partner has reported the issue is resolved. We will continue to monitor this afternoon to ensure GPS is loading as expected, and will resolve the incident once we are confident in the resolution.
- resolved Oct 26, 2026, 07:24 PM UTC
We can confirm all errors in GPS have resolved. Additionally, our upstream provider has confirmed resolution of the root issue. We will continue to monitor and evaluate ways to mitigate these types of disruptions in future.
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