Zip had 14 outages in the last 2 years totaling 95h 57m of downtime — averaging 0.6 incidents per month.
There were 14 Zip outages since September 27, 2024 totaling 95h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our team noticed an increase in reports of users with MFA issues logging in. We identified an issue with our SMS delivery service and have since resolved it. We are monitoring to ensure full restoration of services.
The team is currently investigating reports of unexpected 429 rate-limiting responses to calls made to the Zip REST API.
The team has deployed a change that should have mitigated the effects of the incident, and is currently monitoring customer instances.
This incident has been resolved.
Zip is experiencing some issues with performance across the product. You may experience performance issues or have trouble accessing the platform during this time. The team is currently investigating for a root cause.
The team has identified the root cause of the service degradation and is currently implementing a fix.
The team has deployed a fix and is currently monitoring the status of the platform.
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you continue to experience any performance issues please reach out to [email protected] for further assistance.
This incident has been resolved.
Zip is experiencing some issues with performance across the product resulting in slow page loads. You may experience performance issues during this time. The team is currently investigating for a root cause.
The team has deployed a fix and is currently monitoring the status of the platform.
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are continuing to experience any performance issues, please reach out to [email protected] for further assistance.
Engineering is currently investigating an issue with the Global Search indexing, where some results may not appear. Aiming to restore global search feature as soon as possible. In the meantime, please use Request Search directly when searching for requests. We will post here as soon as we have any updates. Thank you, Zip Support
Update: The issue impacting Global Search indexing has now been resolved. Global Search results should be returning as expected. If you continue to experience any issues or notice missing results, please submit a Support ticket so our team can investigate further. Thank you for your patience while we worked through this, Zip Support
Zip is experiencing an issue which is preventing access to the platform. The team is currently investigating for a root cause.
The team has deployed a fix and is currently monitoring the status of the platform.
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues please reach out to [email protected] for further assistance.
Cloudflare is currently experiencing an outage that is also affecting Zip's infrastructure. - https://www.cloudflarestatus.com/ Our engineering team is aware of this and is working closely with Cloudflare to restore functionality as soon as possible. Responses to customer inquiries are not affected, and customers can still reach us via email at [email protected]
Cloudflare has identified the root cause, and the incident should now be resolved. https://www.cloudflarestatus.com We’re closely monitoring everything on our side to make sure Zip remains stable.
I’m happy to share that the Cloudflare outage has now been resolved. We’ve tested our infrastructure extensively, and everything appears to be back to normal. Our engineering team will continue to monitor and please do submit a support request if you see any unexpected behavior. Thank you!
AWS experienced an outage that temporarily increased response times across some regions. Zip’s core systems, workflows, and integrations remained unaffected. At peak, we observed up to a 15% increase in page latency, which has since returned to normal.
The earlier AWS-related latency issue has been fully mitigated. Zip has been operating normally throughout, with all core capabilities fully available.
Zip is currently experiencing degraded performance across the product. You may experience issues accessing Zip at this time. The team is currently investigating for a root cause.
The Zip team has identified the infrastructure issue and is currently in the process of mitigating the issue.
The team has deployed a fix and is currently monitoring the status of the platform.
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you are still experiencing any issues with Zip, please reach out to [email protected] for further assistance.
We're aware of an outage with one of our third-party systems that is causing several front-end issues, including viewing the left-hand navigation panel and document loading on the request details page for a number of customers. No back-end outages or data issues should be occurring. Our engineering team is in contact with our third-party systems to rectify this ASAP.
Our third-party provider has identified the root cause of the issue and has implemented a fix. We're currently monitoring the situation, and we're seeing clear signs of recovery. We'll provide an update as soon as the fix is confirmed and all instances are fully back to normal.
Our third-party provider has resolved the issue. Thank you for your patience during this resolution. If you are still experiencing any issues, please reach out to [email protected].
The Zip Global Search bar is not providing results for some data types like Requests. The team's identified the root cause and are working on mitigating the issue now.
The team is continuing to work on mitigating the issue.
We are continuing mitigation work to resolve the issue.
A fix has been implemented and the team is monitoring the results.
This incident has been resolved and global search is fully restored. If you continue to experience any issues, please reach out to [email protected] for further assistance.
An incident has been identified by our team resulting in 404 errors when accessing the platform. The team is looking into a fix now.
The team has uncovered the root cause of the service outage and is currently implementing a fix.
The team has deployed a fix and is currently monitoring the status of the platform.
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.
Zip is experiencing some issues with search functionality across the product. The team is currently investigating for a root cause.
The team has uncovered the root cause of the search degradation and are currently implementing a fix.
The team has deployed a fix and is currently monitoring the status of the platform.
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue.
Our team has been made aware that some of the dashboards in Zip may not be returning results for newly created objects. Filters applied to dashboards may similarly return out-of-date results This primarily affects New Requests, New Vendors, and Bills. We are currently actively working on a fix and mitigation efforts, but in the meantime, If you observe any of the above, please reach out to [email protected] or the team via in-app chat, and the team will be able to refresh the affected item.
We are continuing to investigate this issue.
As of 2024-09-28 11:53 PT, this issue should have been fully mitigated and resolved.