Zip experienced a minor incident on May 28, 2026 affecting Zip Web App and Zip Dashboard and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 04:38 PM UTC
Zip is experiencing some issues with performance across the product. You may experience performance issues or have trouble accessing the platform during this time. The team is currently investigating for a root cause.
- identified May 28, 2026, 04:47 PM UTC
The team has identified the root cause of the service degradation and is currently implementing a fix.
- monitoring May 28, 2026, 05:22 PM UTC
The team has deployed a fix and is currently monitoring the status of the platform.
- monitoring May 28, 2026, 05:27 PM UTC
The Zip team has fully resolved this incident. Thank you for your patience as we got to the bottom of the issue. If you continue to experience any performance issues please reach out to [email protected] for further assistance.
- resolved May 28, 2026, 05:48 PM UTC
This incident has been resolved.