Is Zepto Payments AU down?

We’re currently investigating delays affecting real-time webhooks and event processing. Merchants may experience delays in receiving updates. Our teams are actively working to restore normal processing and reduce the backlog. We’ll provide a further update as soon as possible.

We have identified the cause of the delays. Your payments are continuing to process normally. The issue affects how quickly those payments are reflected back to you — transaction statuses and event notifications may be delayed or slow to appear in your dashboard, in API responses, and via webhooks. Affected components: • Zepto Dashboard (UI) — degraded performance • API — degraded performance • Webhooks — degraded performance Our teams are working to restore normal update times and clear the backlog. We'll provide a further update shortly.

We experienced elevated database resource utilisation which resulted in degraded service performance. A fix has been deployed and real-time notifications have resumed for new webhooks and API endpoints. Components still affected: • Confirmation of Payee batch processing — delayed • CSV uploads — delayed Our teams are working to restore normal processing for these services and clear the remaining queues. We'll provide a further update shortly.

This incident has been resolved.

Dear customers, We have noticed degraded performance affecting some NPP transactions. We are investigating this as a priority and will provide further updates once available.

Our upstream financial institution has identified the cause of the issue. The backlog of pending transactions is now in the process of clearing. We will send an update once the issue has been completely resolved.

The issue has now been resolved.

Dear customers, We have noticed degraded performance affecting some NPP transactions. We are investigating this as a priority and will provide further updates once available.

Dear Valued Zepto Customer, We have been advised by our upstream Financial Institution that there is degraded performance affecting NPP transactions. Incident Start: 24/08/2026, 12:55 PM (Sydney Time) Affected: NPP Transactions This intermittent issue is resulting in 'pending' NPP payments. We are in contact with our financial institution to identify the root cause and resolution. If any action is required we will be in touch.

New NPP transactions are now processing as normal. Our upstream financial institution has identified the cause of the issue. The backlog of pending transactions is now in the process of clearing. We will provide a further update once the backlog has fully cleared.

This incident has been resolved.

Dear Valued Customer, We are investigating an issue affecting the Zepto Sandbox environment. Customers may experience delayed webhook delivery, delayed transaction processing, polling endpoint delays, and delayed email notifications. Our engineering team has identified retries building in background processing queues and is actively working to restore normal processing. We will endeavour to provide another update within the next hour.

The issue affecting the Sandbox environment has now been resolved. Our investigation identified the issue was caused by a deployment inconsistency. This resulted in delays to background processing, impacting webhook delivery, transaction polling, reporting updates, and email notifications. The deployment has been corrected, processing has returned to normal, and new Sandbox transactions are now completing successfully end-to-end. We have also cleared the affected processing backlog and are completing cleanup of a small number of remaining historical items. We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.