Zepto Payments AU incident
[External] Service Notification from Zepto - Issues with Cloudflare
Zepto Payments AU experienced a minor incident on November 18, 2025 affecting Australia [API], lasting 10h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:23 PM UTC
Dear Customers, We are currently aware of degraded performance issues impacting Cloudflare( Security Infrastructure Provider). Merchants may receive a 500 response from our system. The team is monitoring the situation on our end and will provide an update once the issues have been resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.
- monitoring Nov 18, 2025, 02:54 PM UTC
Cloudflare (Security Infrastructure Provider) have confirmed a fix has been implemented to restore application services at 01:42 AEDT. Zepto will continuing to monitor for errors to ensure all services are back to normal. Once monitoring of the Cloudflare service restoration has been completed, a further update will be provided to confirm the incident has been moved to resolved status.
- identified Nov 18, 2025, 04:26 PM UTC
We are aware that intermittent service issues from Cloudflare have recurred and are again impacting some merchant-facing functionality that relies on Cloudflare services. Our internal monitoring has detected fresh instability following the earlier resolution implemented by Cloudflare. The team is continuing to monitor the situation on our end and will provide an update once the issues have been resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.
- resolved Nov 18, 2025, 10:26 PM UTC
Dear Customers, Cloudflare has restored their application services and the issue is now resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.