Resolved after 56 minutes, affecting NPP Transactions [Outbound] and NPP Transactions [Inbound], on August 24, 2026.
New NPP transactions are now processing as normal. Our upstream financial institution has identified the cause of the issue. The backlog of pending transactions is now in the process of clearing. We will provide a further update once the backlog has fully cleared.
Affected components
Update timeline
- investigating Aug 24, 2026, 03:14 AM UTC
Dear customers, We have noticed degraded performance affecting some NPP transactions. We are investigating this as a priority and will provide further updates once available.
- investigating Aug 24, 2026, 03:21 AM UTC
Dear Valued Zepto Customer, We have been advised by our upstream Financial Institution that there is degraded performance affecting NPP transactions. Incident Start: 24/08/2026, 12:55 PM (Sydney Time) Affected: NPP Transactions This intermittent issue is resulting in 'pending' NPP payments. We are in contact with our financial institution to identify the root cause and resolution. If any action is required we will be in touch.
- monitoring Aug 24, 2026, 03:42 AM UTC
New NPP transactions are now processing as normal. Our upstream financial institution has identified the cause of the issue. The backlog of pending transactions is now in the process of clearing. We will provide a further update once the backlog has fully cleared.
- resolved Aug 24, 2026, 04:10 AM UTC
This incident has been resolved.
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