Incident Awareness from Zepto

Update timeline

1. investigating Aug 31, 2026, 06:21 AM UTC

   We’re currently investigating delays affecting real-time webhooks and event processing. Merchants may experience delays in receiving updates. Our teams are actively working to restore normal processing and reduce the backlog. We’ll provide a further update as soon as possible.

2. identified Aug 31, 2026, 06:47 AM UTC

   We have identified the cause of the delays. Your payments are continuing to process normally. The issue affects how quickly those payments are reflected back to you — transaction statuses and event notifications may be delayed or slow to appear in your dashboard, in API responses, and via webhooks. Affected components: • Zepto Dashboard (UI) — degraded performance • API — degraded performance • Webhooks — degraded performance Our teams are working to restore normal update times and clear the backlog. We'll provide a further update shortly.

3. identified Aug 31, 2026, 08:00 AM UTC

   We experienced elevated database resource utilisation which resulted in degraded service performance. A fix has been deployed and real-time notifications have resumed for new webhooks and API endpoints. Components still affected: • Confirmation of Payee batch processing — delayed • CSV uploads — delayed Our teams are working to restore normal processing for these services and clear the remaining queues. We'll provide a further update shortly.

4. resolved Aug 31, 2026, 08:33 AM UTC

   This incident has been resolved.