Zaptec experienced a minor incident on October 2, 2026 affecting General, lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
General
Update timeline
- investigating Oct 02, 2026, 06:01 AM UTC
We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via our form https://www.zaptec.com/company/contact#hubspot-items We also have documents and self-help at our knowledge base https://help.zaptec.com/
- investigating Oct 02, 2026, 06:28 AM UTC
We are continuing to investigate this issue.
- identified Oct 02, 2026, 07:50 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 02, 2026, 07:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2026, 07:56 AM UTC
This incident has been resolved.