Zaptec incident

Increased latency affecting charger communication

Major Resolved View vendor source →

Zaptec experienced a major incident on October 9, 2026 affecting API and Charger backend, lasting 16h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 03:12 PM UTC
Resolved
Oct 10, 2026, 07:53 AM UTC
Duration
16h 40m
Detected by Pingoru
Oct 09, 2026, 03:12 PM UTC

Affected components

APICharger backend

Update timeline

  1. investigating Oct 09, 2026, 03:12 PM UTC

    We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.

  2. monitoring Oct 09, 2026, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 10, 2026, 07:53 AM UTC

    This incident has been resolved.