Charging sessions stopped for chargers managed by third-party operators

Update timeline

1. resolved Oct 14, 2026, 09:16 AM UTC

   **Status:** Resolved **Duration:** 13 October 2026, 20:00 – 23:55 UTC (22:00 – 01:55 CEST) **Affected:** Zaptec chargers connected to a third-party charging operator or app (via OCPP) ## What happened On the evening of 13 October, a delay in Zaptec Cloud caused session-start messages to reach third-party charging operators 10–15 minutes late. Many operators rejected these late messages, and the affected charging sessions were stopped shortly after they began. Chargers managed only through the Zaptec app and portal could still charge. During the same period, live charger status in the Zaptec app and portal may have been delayed or outdated. ## Current status The issue is resolved. Service returned to normal at 23:55 UTC, and no action is needed from customers. If a charging session was stopped during the incident, starting a new session will work as usual. ## What we are doing We are working with our cloud provider to confirm the root cause. To prevent this from happening again, we are: - Adding monitoring to detect delays like this sooner We apologise for the disruption and for not updating this page during the incident. A further update will be posted when the investigation is complete.