Resolved after 3 hours 26 minutes, affecting API, on June 16, 2025.
We would like to inform you of a delay in updating customer platform account status causing delays in rewards. At the moment, there is a delay in updating customer loyalty membership statuses. As a result, some customers may not get opted into the program and not receive rewards. Important Note: This issue only affects users who are using Shopify’s Legacy Customer Accounts. If you’re using Shopify’s new customer account system, this incident does not apply to your store. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
Affected components
Update timeline
- investigating Jun 16, 2025, 07:56 PM UTC
We would like to inform you of a delay in updating customer platform account status causing delays in rewards. At the moment, there is a delay in updating customer loyalty membership statuses. As a result, some customers may not get opted into the program and not receive rewards. Important Note: This issue only affects users who are using Shopify’s Legacy Customer Accounts. If you’re using Shopify’s new customer account system, this incident does not apply to your store. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team
- resolved Jun 16, 2025, 11:23 PM UTC
The incident has been resolved.
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