Resolved after 5 hours 57 minutes, affecting Admin and API and 1 more, on April 16, 2025.
The incident has been resolved. Note: There will be delays in some flows for the next couple of hours Start Time: 11:00 PM UTC End Time: 1:48 AM UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Affected components
Update timeline
- investigating Apr 16, 2025, 12:31 AM UTC
Business Impact: -Merchants are not able to access the Yotpo L&R admin -API might not be working Start Time: 11:00 PM UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
- investigating Apr 16, 2025, 05:13 AM UTC
A fix has been implemented, and we are now able to access the Yotpo L&R admin. The API is also functioning; however, some background jobs are still not running. This may result in delays for customers in certain areas of the program. Our R&D team is actively working to fully resolve the issue.
- resolved Apr 16, 2025, 06:28 AM UTC
The incident has been resolved. Note: There will be delays in some flows for the next couple of hours Start Time: 11:00 PM UTC End Time: 1:48 AM UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
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