Yotpo incident
Analytics Related Pages for Platform, SMS & Email, and Loyalty are not loading
Resolved after 4 hours 54 minutes, affecting Yotpo Admin and Admin, on March 19, 2025.
We sincerely apologize for the inconvenience caused by the recent issue with Analytics page not loading. Our team has identified and resolved the issue, restoring full functionality. If you have any further concerns, please don’t hesitate to reach out, we’re here to help. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Mar 19, 2025, 03:40 PM UTC
Some pages that is connected to analytics in the Yotpo SMS & Email app is not loading. We are aware on the issue and we are currently working on a fix as soon as possible.
- identified Mar 19, 2025, 03:46 PM UTC
We have identified the issue and we are working on a fix.
- identified Mar 19, 2025, 05:03 PM UTC
Thank you for your continued patience as we fix the issue, we have also identified that this issue may also affect the Loyalty and Platform Analaytics pages, further updates will be given once the issue has been resolved.
- monitoring Mar 19, 2025, 08:00 PM UTC
We appreciate your patience with us, our team has implemented a fix and we are currently monitoring the progress, thank you so much for your kind understanding.
- resolved Mar 19, 2025, 08:34 PM UTC
We sincerely apologize for the inconvenience caused by the recent issue with Analytics page not loading. Our team has identified and resolved the issue, restoring full functionality. If you have any further concerns, please don’t hesitate to reach out, we’re here to help. Thank you for your patience and understanding.
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