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We are continuing to investigate this issue.

Since approximately 15:35 CET, customers in our EU region have been unable to load signatures in the Xink Outlook add-in, and automatic signature updates have been delayed. The cause is an outage of a Microsoft Azure storage service in the West Europe region that our EU service relies on. The Azure service is responding again, and we are now restoring our EU service. We apologize for the disruption. Next update within 60 minutes.

The issue has been identified and a fix is being implemented.

Service for EU customers has been restored as of 17:22 CET. The Xink Outlook add-in and automatic signature updates are working normally again. Between approximately 15:35 and 17:22 CET, customers in our EU region were unable to load signatures in the Xink Outlook add-in, and automatic signature updates were delayed. The outage was caused by a disruption to a Microsoft Azure storage service in the West Europe region that our EU service relies on. After the Azure service recovered, we restarted and scaled up the affected parts of our EU service. We are monitoring to make sure everything remains stable. We apologize for the disruption this caused.

What happened On Tuesday 27 October, between 15:35 and 17:22 CET (14:35 to 16:22 UTC), customers in our EU region could not load their signatures in the Xink Outlook add-in, and automatic signature updates were delayed. Why it happened The outage was caused by a disruption to a Microsoft Azure storage service in the West Europe region that our EU service relies on. What we did After the Azure service recovered at 17:08 CET, we restarted and scaled up the affected parts of our EU service. Service was fully restored at 17:22 CET and has been stable since. Effects to be aware of - Some signature changes made by administrators during this window may not have appeared in Outlook straight away. - Signature updates to Google Workspace, Salesforce and Zendesk were delayed during the incident and have run normally since 17:08 CET. We apologize for the disruption this caused.

What happened On Tuesday 27 October, between 15:35 and 17:22 CET \(14:35 to 16:22 UTC\), customers in our EU region could not load their signatures in the Xink Outlook add-in, and automatic signature updates were delayed. Why it happened The outage was caused by a disruption to a Microsoft Azure storage service in the West Europe region that our EU service relies on. What we did After the Azure service recovered at 17:08 CET, we restarted and scaled up the affected parts of our EU service. Service was fully restored at 17:22 CET and has been stable since. Effects to be aware of * Some signature changes made by administrators during this window may not have appeared in Outlook straight away. * Signature updates to Google Workspace, Salesforce and Zendesk were delayed during the incident and have run normally since 17:08 CET. We apologize for the disruption this caused.

On 13 October between 08:58 and 10:16 BST (09:58–11:16 CEST), Xink UK services, including the web portal, Outlook add-in sync and signature images, were unavailable or intermittently unreachable. We have mitigated the issue: service was restored at 10:16 BST and has been stable since. We are monitoring closely while we put measures in place to prevent a recurrence. Root cause analysis is ongoing.

On 13 October between 08:58 and 10:16 BST (09:58–11:16 CEST), Xink services in our UK data center were unavailable or intermittently unreachable, including the Admin Portal, Outlook add-in and signature images. Cause: A sudden spike in requests for signature images overloaded the image service in our UK data center. The failure then spread to the component that routes all traffic into the UK data center, making UK services unavailable until it was restarted. Resolution: Service was restored at 10:16 BST and has been stable since. On 14 October we increased the capacity of the image service in the data center. We apologize for the disruption this caused.