Xink Outage History

There were 4 Xink outages since February 27, 2026 totaling 37h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xink.io

Minor April 3, 2026

Azure AD integration error: The provided client secret keys are expired.

Detected by Pingoru: Apr 03, 2026, 02:45 AM UTC
Resolved: Apr 03, 2026, 09:44 AM UTC
Duration: 6h 58m

Affected: IntegrationsIntegrationsIntegrationsIntegrationsIntegrations

Timeline · 2 updates

monitoring Apr 03, 2026, 09:37 AM UTC

The error occurred because the client secret used by our service principal for the Azure AD (Microsoft Entra ID) integration had expired. A client secret acts as a password that allows our application to authenticate and communicate with Microsoft Entra ID. These secrets are intentionally configured to expire after a set period for security reasons. When the secret reached its expiration date, authentication attempts began failing with the error: "The provided client secret keys for app are expired." We have generated a new client secret and updated all affected systems. We scheduled the next renewal to prevent this from happening again.
resolved Apr 03, 2026, 09:44 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 1, 2026

Investigating delays in click data reporting

Detected by Pingoru: Apr 01, 2026, 10:08 AM UTC
Resolved: Apr 02, 2026, 10:57 AM UTC
Duration: 1d

Affected: Campaign Analytics

Timeline · 3 updates

investigating Apr 01, 2026, 10:08 AM UTC

We are currently investigating an issue affecting the performance of click data retrieval for some customers. In certain cases, large volumes of historical data may lead to slower response times or timeouts when accessing click analytics. The root cause relates to how detailed click data has been stored over many years. As data volumes have grown significantly, this now impacts query performance. Our team is actively working on a solution that will improve performance while maintaining the level of insight our customers expect. This may include optimizing how older data is stored and accessed. We will share further updates as we progress.
investigating Apr 01, 2026, 10:09 AM UTC

We are continuing to investigate this issue.
resolved Apr 02, 2026, 10:57 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 3, 2026

EU Server Side Service Disruption

Detected by Pingoru: Mar 03, 2026, 11:27 AM UTC
Resolved: Mar 03, 2026, 12:37 PM UTC
Duration: 1h 10m

Affected: Server-side (Re-routing)

Timeline · 2 updates

investigating Mar 03, 2026, 11:27 AM UTC

Affected clients are seeing permanent delivery failures when sending emails, with the error: "messages undeliverable to one or more recipients." Our team is actively investigating and implementing fixes. We will share more details soon.
resolved Mar 03, 2026, 12:37 PM UTC

This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Outlook Add-in: Error contacting Xink: HTTP error: 500

Detected by Pingoru: Feb 27, 2026, 03:28 AM UTC
Resolved: Feb 27, 2026, 08:07 AM UTC
Duration: 4h 38m

Affected: Outlook Add-in

Timeline · 2 updates

investigating Feb 27, 2026, 03:28 AM UTC

Clients may encounter connection issue with the add-in, showing "Error contacting Xink: HTTP error: 500" We are currently investigating this issue.
resolved Feb 27, 2026, 08:07 AM UTC

This incident has been resolved.

Read the full incident report →

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