Xink EU service disruption

Update timeline

1. investigating Oct 27, 2026, 03:21 PM UTC

   We are currently investigating this issue.

2. investigating Oct 27, 2026, 04:00 PM UTC

   We are continuing to investigate this issue.

3. investigating Oct 27, 2026, 04:12 PM UTC

   Since approximately 15:35 CET, customers in our EU region have been unable to load signatures in the Xink Outlook add-in, and automatic signature updates have been delayed. The cause is an outage of a Microsoft Azure storage service in the West Europe region that our EU service relies on. The Azure service is responding again, and we are now restoring our EU service. We apologize for the disruption. Next update within 60 minutes.

4. identified Oct 27, 2026, 04:13 PM UTC

   The issue has been identified and a fix is being implemented.

5. monitoring Oct 27, 2026, 04:27 PM UTC

   Service for EU customers has been restored as of 17:22 CET. The Xink Outlook add-in and automatic signature updates are working normally again. Between approximately 15:35 and 17:22 CET, customers in our EU region were unable to load signatures in the Xink Outlook add-in, and automatic signature updates were delayed. The outage was caused by a disruption to a Microsoft Azure storage service in the West Europe region that our EU service relies on. After the Azure service recovered, we restarted and scaled up the affected parts of our EU service. We are monitoring to make sure everything remains stable. We apologize for the disruption this caused.