Xero incident

UK: CIS - Error when verifying CIS contractors

Ongoing since 09:51 AM UTC, affecting Tax Reporting - UK VAT & MTD.

identified Nov 12, 2026, 10:09 AM UTC

HMRC have confirmed there are currently known issues with the CIS verification service and you can find more information on their website https://www.gov.uk/government/publications/construction-industry-scheme-service-availability-and-issues/construction-industry-scheme-cis-service-availability-and-issues

Started
Nov 12, 2026, 09:51 AM UTC
Resolved
Ongoing
Duration
● 45m
Detected by Pingoru
Nov 12, 2026, 09:51 AM UTC

Affected components

Tax Reporting - UK VAT & MTD

Update timeline

  1. investigating Nov 12, 2026, 09:51 AM UTC

    We are aware UK customers trying to verify CIS contractors are receiving an error message. This is due to an error with HMRC's services and we've reached out to HMRC asking them to investigate.

  2. identified Nov 12, 2026, 10:09 AM UTC

    HMRC have confirmed there are currently known issues with the CIS verification service and you can find more information on their website https://www.gov.uk/government/publications/construction-industry-scheme-service-availability-and-issues/construction-industry-scheme-cis-service-availability-and-issues

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