WorkOS Outage History

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WorkOS had 42 outages in the last 2 years totaling 115h 48m of downtime — averaging 1.7 incidents per month.

There were 42 WorkOS outages since May 1, 2025 totaling 115h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.workos.com

Major July 27, 2026

Continued email delivery errors

Detected by Pingoru
Jul 27, 2026, 02:10 PM UTC
Resolved
Jul 27, 2026, 05:37 PM UTC
Duration
3h 27m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Jul 27, 2026, 02:10 PM UTC

    We are investigating reports that email delivery statuses in Dashboard are not being updated.

  2. investigating Jul 27, 2026, 02:33 PM UTC

    We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.

  3. monitoring Jul 27, 2026, 03:36 PM UTC

    We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.

  4. resolved Jul 27, 2026, 05:37 PM UTC

    Email delivery is operating normally.

Read the full incident report →

Major July 27, 2026

Elevated errors during email delivery

Detected by Pingoru
Jul 27, 2026, 10:05 AM UTC
Resolved
Jul 27, 2026, 01:04 PM UTC
Duration
2h 58m
Timeline · 5 updates
  1. investigating Jul 27, 2026, 10:05 AM UTC

    We are investigating elevated errors during delivery of emails.

  2. monitoring Jul 27, 2026, 11:03 AM UTC

    We have implemented a mitigation and are continuing to monitor.

  3. investigating Jul 27, 2026, 11:20 AM UTC

    Our mitigation did not fully resolve the issue. We are continuing to investigate.

  4. monitoring Jul 27, 2026, 12:11 PM UTC

    We have applied a refined mitigation and are continuing to monitor delivery rates.

  5. resolved Jul 27, 2026, 01:04 PM UTC

    Delivery rates have recovered.

Read the full incident report →

Minor July 22, 2026

Email Delivery Delays

Detected by Pingoru
Jul 22, 2026, 01:35 AM UTC
Resolved
Jul 22, 2026, 02:51 AM UTC
Duration
1h 15m
Timeline · 4 updates
  1. investigating Jul 22, 2026, 01:35 AM UTC

    We're investigating possible email delivery delays.

  2. identified Jul 22, 2026, 02:16 AM UTC

    We've identified the issue and are implementing remediations.

  3. monitoring Jul 22, 2026, 02:19 AM UTC

    We've remediated the issue and are seeing email delivery recover.

  4. resolved Jul 22, 2026, 02:51 AM UTC

    This has been resolved.

Read the full incident report →

Major July 21, 2026

AuthKit SSO failures

Detected by Pingoru
Jul 21, 2026, 09:21 PM UTC
Resolved
Jul 21, 2026, 09:54 PM UTC
Duration
32m
Timeline · 2 updates
  1. investigating Jul 21, 2026, 09:44 PM UTC

    We are investigating SSO failures for AuthKit customers.

  2. resolved Jul 21, 2026, 09:54 PM UTC

    We identified and fixed the issue. AuthKit SSO has fully recovered.

Read the full incident report →

Minor July 21, 2026

Elevated Webhook Latency

Detected by Pingoru
Jul 21, 2026, 06:58 PM UTC
Resolved
Jul 21, 2026, 07:49 PM UTC
Duration
51m
Timeline · 4 updates
  1. investigating Jul 21, 2026, 06:58 PM UTC

    We're investigating webhook delivery delays. We apologize for the inconvenience and will share an update once we have more information.

  2. identified Jul 21, 2026, 07:09 PM UTC

    We've identified the source of the latency and have implemented a fix.

  3. monitoring Jul 21, 2026, 07:37 PM UTC

    We're seeing a return to normal webhook latency and are continuing to monitor.

  4. resolved Jul 21, 2026, 07:49 PM UTC

    Webhook latency is back to normal levels. We have identified that this latency only affected a very small subset of customers.

Read the full incident report →

Major July 16, 2026

Email delivery delays

Detected by Pingoru
Jul 16, 2026, 12:06 PM UTC
Resolved
Jul 16, 2026, 12:21 PM UTC
Duration
15m
Affected: DashboardAuthKit
Timeline · 3 updates
  1. investigating Jul 16, 2026, 12:06 PM UTC

    We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.

  2. identified Jul 16, 2026, 12:18 PM UTC

    We've identified the issue causing email delays. We are working to mitigate the issue.

  3. resolved Jul 16, 2026, 12:21 PM UTC

    We've resolved the issue with email delivery delays.

Read the full incident report →

Major July 16, 2026

Elevated Platform Errors

Detected by Pingoru
Jul 16, 2026, 08:26 AM UTC
Resolved
Jul 16, 2026, 10:44 AM UTC
Duration
2h 17m
Affected: DashboardSSOAdmin PortalDirectory SyncAudit LogsAuthKit
Timeline · 7 updates
  1. investigating Jul 16, 2026, 08:26 AM UTC

    We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.

  2. investigating Jul 16, 2026, 09:25 AM UTC

    We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.

  3. investigating Jul 16, 2026, 09:58 AM UTC

    We continue to investigate elevated error rates across our platform.

  4. identified Jul 16, 2026, 10:11 AM UTC

    We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.

  5. monitoring Jul 16, 2026, 10:30 AM UTC

    We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.

  6. resolved Jul 16, 2026, 10:44 AM UTC

    This incident is resolved.

  7. postmortem Jul 17, 2026, 11:51 PM UTC

    We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.

Read the full incident report →

Notice July 10, 2026

Elevated error rates for standalone MFA requests

Detected by Pingoru
Jul 10, 2026, 07:26 PM UTC
Resolved
Jul 10, 2026, 08:36 PM UTC
Duration
1h 10m
Timeline · 2 updates
  1. monitoring Jul 10, 2026, 07:26 PM UTC

    Beginning at at 16:00 UTC, users of our standalone MFA API experienced intermittent elevated error rates for approximately 2 hours. MFA through AuthKit was not affected. This issue has been resolved, and we are continuing to monitor.

  2. resolved Jul 10, 2026, 08:36 PM UTC

    We have restored full service to the standalone MFA API endpoints.

Read the full incident report →

Notice June 22, 2026

Elevated API Errors

Detected by Pingoru
Jun 22, 2026, 02:03 PM UTC
Resolved
Jun 22, 2026, 06:01 PM UTC
Duration
3h 57m
Timeline · 3 updates
  1. investigating Jun 22, 2026, 02:03 PM UTC

    We are investigating elevated error rates across our API. We apologize for the inconvenience and will share an update once we have more information.

  2. monitoring Jun 22, 2026, 02:42 PM UTC

    We detected elevated errors from our Chicago (ORD) edge node. Errors have since recovered and we're continuing to monitor.

  3. resolved Jun 22, 2026, 06:01 PM UTC

    From 13:35 UTC to 14:24 UTC users connecting through our Chicago (ORD) edge node may have experienced elevated API error rates. We have resolved the issue and are monitoring.

Read the full incident report →

Notice June 9, 2026

SSO Request Latency

Detected by Pingoru
Jun 09, 2026, 09:00 AM UTC
Resolved
Jun 09, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 09, 2026, 03:16 PM UTC

    From 8:58 to 10:02 UTC SSO endpoints experienced increased latency and intermittent timeouts. We have resolved the issue and are monitoring.

Read the full incident report →

Minor May 29, 2026

Elevated Events API Errors

Detected by Pingoru
May 29, 2026, 02:30 AM UTC
Resolved
May 29, 2026, 02:46 AM UTC
Duration
15m
Affected: Directory Sync
Timeline · 2 updates
  1. identified May 29, 2026, 02:30 AM UTC

    We have identified the cause of the elevated errors affecting the GET /events API and are working on a resolution. We’ll share another update soon.

  2. resolved May 29, 2026, 02:46 AM UTC

    The issue affecting the Events API GET /events endpoint has been resolved. The fix has been deployed, and affected requests are now processing normally.

Read the full incident report →

Notice May 22, 2026

Dashboard and Docs unavailable

Detected by Pingoru
May 22, 2026, 06:29 PM UTC
Resolved
May 22, 2026, 06:58 PM UTC
Duration
28m
Affected: Dashboard
Timeline · 4 updates
  1. investigating May 22, 2026, 06:29 PM UTC

    We are investigating an issue with our Dashboard. We will share an update as soon as possible.

  2. investigating May 22, 2026, 06:32 PM UTC

    We're aware of a styling issue currently affecting the WorkOS Dashboard. CSS assets are failing to load, leaving the Dashboard in an unstyled and difficult-to-use state. Underlying APIs, authentication, and data are not impacted - this is limited to the Dashboard UI. We're investigating and will update shortly.

  3. monitoring May 22, 2026, 06:55 PM UTC

    A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.

  4. resolved May 22, 2026, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2026

Webhook delivery delays

Detected by Pingoru
May 19, 2026, 09:43 PM UTC
Resolved
May 19, 2026, 10:00 PM UTC
Duration
16m
Timeline · 2 updates
  1. identified May 19, 2026, 09:43 PM UTC

    We are experiencing delays delivering a subset of webhooks. We have identified the issue and working on a remediation.

  2. resolved May 19, 2026, 10:00 PM UTC

    The webhooks queue backlog has been delivered. Thank you for your patience.

Read the full incident report →

Minor May 14, 2026

OIDC Errors

Detected by Pingoru
May 14, 2026, 03:10 PM UTC
Resolved
May 14, 2026, 03:12 PM UTC
Duration
1m
Affected: SSO
Timeline · 2 updates
  1. monitoring May 14, 2026, 03:10 PM UTC

    We experienced errors in our OIDC connections. The issue is now resolved.

  2. resolved May 14, 2026, 03:12 PM UTC

    This issue is now resolved.

Read the full incident report →

Major May 12, 2026

Emails being delivered with empty copy

Detected by Pingoru
May 12, 2026, 07:14 PM UTC
Resolved
May 12, 2026, 08:29 PM UTC
Duration
1h 15m
Affected: AuthKit
Timeline · 4 updates
  1. investigating May 12, 2026, 07:14 PM UTC

    We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.

  2. investigating May 12, 2026, 07:37 PM UTC

    We are investigating reports of AuthKit emails rendering with no copy in some email clients.

  3. identified May 12, 2026, 07:43 PM UTC

    We've identified the issue and are applying a fix.

  4. resolved May 12, 2026, 08:29 PM UTC

    Newly-sent emails from WorkOS are now displaying properly in Gmail again.

Read the full incident report →

Notice May 9, 2026

Dashboard login errors

Detected by Pingoru
May 09, 2026, 12:35 AM UTC
Resolved
May 09, 2026, 12:45 AM UTC
Duration
9m
Timeline · 2 updates
  1. identified May 09, 2026, 12:35 AM UTC

    We are investigating reports of 504 Gateway Timeout errors affecting logins to the WorkOS Dashboard. Users may be unable to sign in at dashboard.workos.com via SSO or Google sign-in. The WorkOS API and AuthKit are unaffected. We will share another update shortly.

  2. resolved May 09, 2026, 12:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

Webhook delivery delayed

Detected by Pingoru
May 05, 2026, 04:45 PM UTC
Resolved
May 05, 2026, 07:48 PM UTC
Duration
3h 3m
Timeline · 3 updates
  1. identified May 05, 2026, 04:45 PM UTC

    We are investigating a delay in sending Authkit webhooks. We will share an update once we have more information.

  2. monitoring May 05, 2026, 06:51 PM UTC

    Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.

  3. resolved May 05, 2026, 07:48 PM UTC

    We have recovered from any delays delivering webhooks.

Read the full incident report →

Notice May 1, 2026

Elevated Dashboard Errors

Detected by Pingoru
May 01, 2026, 08:51 PM UTC
Resolved
May 01, 2026, 08:51 PM UTC
Duration
—
Affected: Dashboard
Timeline · 3 updates
  1. investigating May 01, 2026, 08:28 PM UTC

    We are investigating an issue with our Dashboard. We will share an update as soon as possible.

  2. monitoring May 01, 2026, 08:40 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

  3. resolved May 01, 2026, 08:51 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Read the full incident report →

Major April 20, 2026

SSO API Latency Degradation Caused by Transient Capacity Constraints

Detected by Pingoru
Apr 20, 2026, 07:16 PM UTC
Resolved
Apr 20, 2026, 07:17 PM UTC
Duration
1m
Affected: SSOAuthKit
Timeline · 2 updates
  1. identified Apr 20, 2026, 07:16 PM UTC

    Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance

  2. resolved Apr 20, 2026, 07:17 PM UTC

    The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.

Read the full incident report →

Minor April 16, 2026

Increased 429 Errors on /directory_users endpoint

Detected by Pingoru
Apr 16, 2026, 08:54 PM UTC
Resolved
Apr 16, 2026, 11:10 PM UTC
Duration
2h 16m
Affected: Directory Sync
Timeline · 3 updates
  1. investigating Apr 16, 2026, 08:54 PM UTC

    We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.

  2. monitoring Apr 16, 2026, 08:59 PM UTC

    We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.

  3. resolved Apr 16, 2026, 11:10 PM UTC

    The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.

Read the full incident report →

Major January 27, 2026

Elevated Error Rates

Detected by Pingoru
Jan 27, 2026, 06:57 PM UTC
Resolved
Jan 27, 2026, 07:42 PM UTC
Duration
45m
Affected: SSODirectory SyncAuthKit
Timeline · 4 updates
  1. investigating Jan 27, 2026, 06:57 PM UTC

    We are seeing elevated error rates across our services. We will share an update as soon as possible.

  2. monitoring Jan 27, 2026, 07:11 PM UTC

    Our upstream provider has identified the problem and working on a fix. We continue to monitor.

  3. monitoring Jan 27, 2026, 07:35 PM UTC

    Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.

  4. resolved Jan 27, 2026, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Degraded Email Delivery to Microsoft Outlook Inboxes

Detected by Pingoru
Jan 22, 2026, 11:44 PM UTC
Resolved
Jan 23, 2026, 03:16 PM UTC
Duration
15h 31m
Affected: AuthKit
Timeline · 2 updates
  1. monitoring Jan 22, 2026, 11:44 PM UTC

    We are experiencing degraded delivery of outbound emails from WorkOS to Outlook and Microsoft 365 inboxes. Some messages may be delayed or not delivered. Delivery to non-Outlook providers is unaffected. We are monitoring the situation and will share updates as they become available.

  2. resolved Jan 23, 2026, 03:16 PM UTC

    The issue impacting outbound email delivery to Outlook and Microsoft 365 inboxes has been resolved. Delivery is now operating normally across all providers.

Read the full incident report →

Major January 2, 2026

Delayed Webhook Deliveries

Detected by Pingoru
Jan 02, 2026, 08:48 PM UTC
Resolved
Jan 03, 2026, 02:20 PM UTC
Duration
17h 31m
Affected: AuthKit
Timeline · 4 updates
  1. investigating Jan 02, 2026, 08:48 PM UTC

    We are investigating delays in webhook event delivery affecting some webhook event types. Directory Sync and Magic Auth code functionality are operating normally and are not impacted.

  2. identified Jan 03, 2026, 01:03 AM UTC

    We've identified the issue causing webhook delivery delays and have increased processing capacity.

  3. monitoring Jan 03, 2026, 02:10 AM UTC

    Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.

  4. resolved Jan 03, 2026, 02:20 PM UTC

    Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.

Read the full incident report →

Major December 29, 2025

Degraded AuthKit Behavior

Detected by Pingoru
Dec 29, 2025, 12:26 PM UTC
Resolved
Dec 29, 2025, 02:13 PM UTC
Duration
1h 47m
Affected: Audit LogsAuthKit
Timeline · 2 updates
  1. monitoring Dec 29, 2025, 12:26 PM UTC

    We are seeing degraded performance of AuthKit resulting in intermittent errors. The error rate has improved and we are monitoring.

  2. resolved Dec 29, 2025, 02:13 PM UTC

    Our DDOS protection mitigated an attack but also resulted in false positives causing end users to see intermittent 404s. We have adjusted the sensitivity of these rules to prevent further false positives.

Read the full incident report →