WorkOS had 40 outages in the last 2 years totaling 85h 56m of downtime — averaging 1.6 incidents per month.
There were 40 WorkOS outages since July 23, 2025 totaling 85h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with our webhooks. We apologize for the inconvenience and will share an update once we have more information.
This was an issue with our internal telemetry - there is no customer impact. Sorry for the false alarm.
We're investigating an increase in Single Sign-On errors. We will share an update as soon as possible.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We have identifed an issue causing a small subset of SSO customers to experience errors during sign-on. A fix is being prepared.
The issue only affects a small set of customers using Authkit SSO. The standalone SSO API remains unaffected, we have corrected that here on the status page
We have identified the issue and are deploying a fix. AuthKit SSO sign-on remains partially degraded for a small subset of customers; standalone SSO continues to be unaffected. We'll share another update once the fix has fully rolled out.
The fix has deployed, we are monitoring systems to verify the impact is fully mitigated
The issue has been resolved.
We're investigating delays in email deliverability.
We've identified the issue and have implemented a mitigation. We are seeing normal email deliverability now but Dashboard email delivery statuses are currently not being updated.
We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.
This incident has been resolved.
We're investigating delays in webhook delivery. We will share an update as soon as possible.
We have identified the cause of the delays in webhook delivery and are rolling out a fix to reduce processing latency.
We have rolled out a fix and are seeing improvements to webhook delivery times. We will provide another update soon.
We have confirmed that webhook delivery times are back to normal levels. We are continuing to monitor.
This has been resolved.
This incident has been resolved.
We are investigating reports that email delivery statuses in Dashboard are not being updated.
We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.
We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.
Email delivery is operating normally.
We are investigating elevated errors during delivery of emails.
We have implemented a mitigation and are continuing to monitor.
Our mitigation did not fully resolve the issue. We are continuing to investigate.
We have applied a refined mitigation and are continuing to monitor delivery rates.
Delivery rates have recovered.
We're investigating possible email delivery delays.
We've identified the issue and are implementing remediations.
We've remediated the issue and are seeing email delivery recover.
This has been resolved.
We are investigating SSO failures for AuthKit customers.
We identified and fixed the issue. AuthKit SSO has fully recovered.
We're investigating webhook delivery delays. We apologize for the inconvenience and will share an update once we have more information.
We've identified the source of the latency and have implemented a fix.
We're seeing a return to normal webhook latency and are continuing to monitor.
Webhook latency is back to normal levels. We have identified that this latency only affected a very small subset of customers.
We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.
We've identified the issue causing email delays. We are working to mitigate the issue.
We've resolved the issue with email delivery delays.
We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.
We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.
We continue to investigate elevated error rates across our platform.
We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.
We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.
This incident is resolved.
We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.
Beginning at at 16:00 UTC, users of our standalone MFA API experienced intermittent elevated error rates for approximately 2 hours. MFA through AuthKit was not affected. This issue has been resolved, and we are continuing to monitor.
We have restored full service to the standalone MFA API endpoints.
We are investigating elevated error rates across our API. We apologize for the inconvenience and will share an update once we have more information.
We detected elevated errors from our Chicago (ORD) edge node. Errors have since recovered and we're continuing to monitor.
From 13:35 UTC to 14:24 UTC users connecting through our Chicago (ORD) edge node may have experienced elevated API error rates. We have resolved the issue and are monitoring.
From 8:58 to 10:02 UTC SSO endpoints experienced increased latency and intermittent timeouts. We have resolved the issue and are monitoring.
We have identified the cause of the elevated errors affecting the GET /events API and are working on a resolution. We’ll share another update soon.
The issue affecting the Events API GET /events endpoint has been resolved. The fix has been deployed, and affected requests are now processing normally.
We are investigating an issue with our Dashboard. We will share an update as soon as possible.
We're aware of a styling issue currently affecting the WorkOS Dashboard. CSS assets are failing to load, leaving the Dashboard in an unstyled and difficult-to-use state. Underlying APIs, authentication, and data are not impacted - this is limited to the Dashboard UI. We're investigating and will update shortly.
A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.
This incident has been resolved.
We are experiencing delays delivering a subset of webhooks. We have identified the issue and working on a remediation.
The webhooks queue backlog has been delivered. Thank you for your patience.
We experienced errors in our OIDC connections. The issue is now resolved.
This issue is now resolved.
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
We are investigating reports of AuthKit emails rendering with no copy in some email clients.
We've identified the issue and are applying a fix.
Newly-sent emails from WorkOS are now displaying properly in Gmail again.
We are investigating reports of 504 Gateway Timeout errors affecting logins to the WorkOS Dashboard. Users may be unable to sign in at dashboard.workos.com via SSO or Google sign-in. The WorkOS API and AuthKit are unaffected. We will share another update shortly.
This incident has been resolved.
We are investigating a delay in sending Authkit webhooks. We will share an update once we have more information.
Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.
We have recovered from any delays delivering webhooks.
We are investigating an issue with our Dashboard. We will share an update as soon as possible.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance
The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.
We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.
The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.