Workato experienced a minor incident on October 14, 2026 affecting Connectors, lasting 9h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 12:12 PM UTC
We are investigating an issue impacting AI by Workato. Customers may encounter errors or recipe failures when using the "Analyse image" action. We will share additional information as soon as it is available.
- identified Oct 14, 2026, 03:20 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- resolved Oct 14, 2026, 09:14 PM UTC
This issue is now considered resolved. A fix has been deployed for the Analyze image action in AI by Workato. Customers who encountered errors with this action may rerun failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.