Ongoing since 03:24 PM UTC, affecting Agent Studio.
We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.
Affected components
Agent Studio
Update timeline
- identified Oct 27, 2026, 03:24 PM UTC
We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.
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