Wisely Outage History

The issue has been identified and a fix is being implemented.

As part of remediation for this issue, we will be performing an emergency maintenance to our Tableau service 12/5/2025, 18:00 - 20:00 ET. Tableau may not be accessible for up to 2 hours during this window.

The previously communicated maintenance to our Tableau service is over-running, and is currently expect to complete by 22:00 ET. The service may continue to be unavailable until that time.

We are aware of ongoing errors when trying to access certain reports in Tableau, and are continuing to work on on a fix for this issue.

As part of remediation for this issue, we will be performing a further emergency maintenance to our Tableau service 1/7/2026 12:00 - 12:30 ET. Tableau may not be accessible for up to 30 minutes during this window.

The issue has been identified and a fix is being implemented.

A partial fix has been deployed, and users should now be able to log in to the Tableau service as expected. Users may continue to see intermittent errors when loading some reports.

Olo Engage Engineers have identified the issue causing the interruption in service for some users. We are working to resolve as soon as possible. We will continue to provide frequent updates until service is fully restored.

We are currently investigating an issue which may lead to inaccurate table status updates in the Host application. We will provide further updates as they become available.

The issue has been identified and a fix is being implemented.

We’ve identifier an ongoing issue with one of our partners used for our email campaigns. We are seeing less errors at this time, but still investigating.

Engineering has identified the issue with delayed Automations and Guest Data Platform events and are working to remediate. We will provide further updates as able.

We are continuing to work on the fix. We are projecting the fix to be live within the next hour.

We have identified the root cause of this issue and are working towards a resolution. We will provide updates as more information becomes available.

We are continuing to work towards a resolution for this issue. We will provide updates as they becomes available.

We are continuing to work with our service provider to resolve this issue. We will provide updates as more information becomes available.

Our downstream email provider has resolved the issue on their end. Any new emails going out through our provider are confirmed to be working as expected and fully functional. (Campaigns, Automations, Surveys, Reservations emails, etc) We’ve identified another issue causing blank emails to be delivered. We are working to resolve. We will provide another update shortly as soon as we are stable.

We are currently experiencing data delays in our Tableau "Host: Reservation Utilization" report, beginning July 9th. We have identified the root cause of this issue, and are in the process of applying a fix. We will provide updates as they become available.

The issue has been identified and our Engineering team is working on a fix. We will continue to provide updates as they become available.

Our Engineering team has identified the issue causing the interruption in service rendering some users unable to fully utilize the Host App due to a "No Locations Found" error. We will continue to provide frequent updates until resolved.

Our Engineering team is still actively working on resolving the issue causing the interruption in service rendering some users unable to fully utilize the Host App due to a "No Locations Found" error. We will provide another update once the issue is resolved