Wisely incident

SMS Campaigns And Automations with Images Not Sending as expected.

Major Resolved View vendor source →

Wisely experienced a major incident on October 30, 2025 affecting Campaigns and Automations, lasting 19h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 09:21 PM UTC
Resolved
Oct 31, 2025, 05:17 PM UTC
Duration
19h 56m
Detected by Pingoru
Oct 30, 2025, 09:21 PM UTC

Affected components

CampaignsAutomations

Update timeline

  1. investigating Oct 30, 2025, 09:21 PM UTC

    We are investigating an issue where some sms campaigns and sms automations with images are not being delivered as expected. Sms campaigns and sms automations without images are being delivered/sending normally.

  2. resolved Oct 31, 2025, 05:17 PM UTC

    We’ve implemented a fix to sms campaigns and sms automations and confirmed all sms marketing is working as expected – including sms messages with gif/jpg/png attached. All systems are operational.