Wisely incident

Sms Campaigns/Automations experiencing issues sending

Minor Resolved View vendor source →

Wisely experienced a minor incident on November 12, 2025 affecting Campaigns and Automations and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 05:38 PM UTC
Resolved
Nov 12, 2025, 09:15 PM UTC
Duration
3h 36m
Detected by Pingoru
Nov 12, 2025, 05:38 PM UTC

Affected components

CampaignsAutomationsSMS Partner (Twilio)

Update timeline

  1. investigating Nov 12, 2025, 05:38 PM UTC

    Our sms messaging partner (Twilio) is experiencing issues. We are monitoring and will provide updates as issues resolve.

  2. monitoring Nov 12, 2025, 06:24 PM UTC

    We are no longer seeing issues from our sms messaging partner (Twilio). Continuing to monitor.

  3. resolved Nov 12, 2025, 09:15 PM UTC

    We are no longer seeing any errors reported from our sms provider.