Wisely incident

Degraded service processing order data within Engage

Minor Resolved View vendor source →

Wisely experienced a minor incident on August 21, 2025 affecting Wisely Host iPad App (iOS), lasting 20h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 08:24 PM UTC
Resolved
Aug 22, 2025, 04:47 PM UTC
Duration
20h 23m
Detected by Pingoru
Aug 21, 2025, 08:24 PM UTC

Affected components

Wisely Host iPad App (iOS)

Update timeline

  1. investigating Aug 21, 2025, 08:24 PM UTC

    We are currently investigating degraded service processing order data within Engage. Table status updates in the Host application will be delayed or missing.

  2. investigating Aug 21, 2025, 09:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2025, 10:56 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 22, 2025, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Aug 22, 2025, 02:20 PM UTC

    The root cause of the issue has been resolved. We are monitoring services to ensure full recovery.

  6. resolved Aug 22, 2025, 04:47 PM UTC

    This incident has been resolved.