Wisely experienced a minor incident on December 19, 2025 affecting GEO (Wisely) Tableau-Snowflake Database, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
GEO (Wisely) Tableau-Snowflake Database
Update timeline
- investigating Dec 19, 2025, 04:04 PM UTC
We are currently investigating errors & login issues for users trying to access Tableau.
- identified Dec 19, 2025, 04:29 PM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 19, 2025, 04:43 PM UTC
A partial fix has been deployed, and users should now be able to log in to the Tableau service as expected. Users may continue to see intermittent errors when loading some reports.
- monitoring Dec 19, 2025, 07:50 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 19, 2025, 07:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 19, 2025, 08:42 PM UTC
This incident has been resolved.