Wisely experienced a minor incident on January 5, 2026 affecting GEO (Wisely) Tableau-Snowflake Database, lasting 43d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2026, 03:51 PM UTC
We are currently investigating an issue with our Tableau reporting functionality (tableau.olo.com). Clients may experience intermittent errors when attempting to access reports.
- identified Jan 05, 2026, 05:33 PM UTC
As part of remediation for this issue, we will be performing an emergency maintenance to our Tableau service 12/5/2025, 18:00 - 20:00 ET. Tableau may not be accessible for up to 2 hours during this window.
- identified Jan 06, 2026, 12:53 AM UTC
The previously communicated maintenance to our Tableau service is over-running, and is currently expect to complete by 22:00 ET. The service may continue to be unavailable until that time.
- identified Jan 06, 2026, 05:35 PM UTC
We are aware of ongoing errors when trying to access certain reports in Tableau, and are continuing to work on on a fix for this issue.
- identified Jan 07, 2026, 01:54 PM UTC
As part of remediation for this issue, we will be performing a further emergency maintenance to our Tableau service 1/7/2026 12:00 - 12:30 ET. Tableau may not be accessible for up to 30 minutes during this window.
- monitoring Jan 12, 2026, 02:32 PM UTC
We have deployed a fix for this issue, and Tableau reporting is now functioning as expected. We are continuing to monitor platform behavior to ensure full resolution.
- resolved Mar 09, 2026, 12:07 PM UTC
This incident has been resolved.