Wisely Outage History

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Wisely had 10 outages in the last 2 years totaling 1131h 43m of downtime — averaging 0.4 incidents per month.

There were 10 Wisely outages since June 14, 2025 totaling 1131h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getwisely.com

Minor May 8, 2026

Host Service Degradation

Detected by Pingoru
May 08, 2026, 01:24 AM UTC
Resolved
May 08, 2026, 06:43 AM UTC
Duration
5h 18m
Affected: Web ReservationsGoogle Partner API
Timeline · 4 updates
  1. investigating May 08, 2026, 01:24 AM UTC

    We are investigating a degradation in our Host service, relating to a vendor outage. Errors may be seen when trying to make reservations through Google.

  2. identified May 08, 2026, 01:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2026, 02:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 06:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 5, 2026

Tableau Reporting errors

Detected by Pingoru
Jan 05, 2026, 03:51 PM UTC
Resolved
Feb 17, 2026, 05:41 PM UTC
Duration
43d 1h
Affected: GEO (Wisely) Tableau-Snowflake Database
Timeline · 7 updates
  1. investigating Jan 05, 2026, 03:51 PM UTC

    We are currently investigating an issue with our Tableau reporting functionality (tableau.olo.com). Clients may experience intermittent errors when attempting to access reports.

  2. identified Jan 05, 2026, 05:33 PM UTC

    As part of remediation for this issue, we will be performing an emergency maintenance to our Tableau service 12/5/2025, 18:00 - 20:00 ET. Tableau may not be accessible for up to 2 hours during this window.

  3. identified Jan 06, 2026, 12:53 AM UTC

    The previously communicated maintenance to our Tableau service is over-running, and is currently expect to complete by 22:00 ET. The service may continue to be unavailable until that time.

  4. identified Jan 06, 2026, 05:35 PM UTC

    We are aware of ongoing errors when trying to access certain reports in Tableau, and are continuing to work on on a fix for this issue.

  5. identified Jan 07, 2026, 01:54 PM UTC

    As part of remediation for this issue, we will be performing a further emergency maintenance to our Tableau service 1/7/2026 12:00 - 12:30 ET. Tableau may not be accessible for up to 30 minutes during this window.

  6. monitoring Jan 12, 2026, 02:32 PM UTC

    We have deployed a fix for this issue, and Tableau reporting is now functioning as expected. We are continuing to monitor platform behavior to ensure full resolution.

  7. resolved Mar 09, 2026, 12:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2025

Tableau errors/login issues

Detected by Pingoru
Dec 19, 2025, 04:04 PM UTC
Resolved
Dec 19, 2025, 08:42 PM UTC
Duration
4h 37m
Affected: GEO (Wisely) Tableau-Snowflake Database
Timeline · 6 updates
  1. investigating Dec 19, 2025, 04:04 PM UTC

    We are currently investigating errors & login issues for users trying to access Tableau.

  2. identified Dec 19, 2025, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 19, 2025, 04:43 PM UTC

    A partial fix has been deployed, and users should now be able to log in to the Tableau service as expected. Users may continue to see intermittent errors when loading some reports.

  4. monitoring Dec 19, 2025, 07:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Dec 19, 2025, 07:50 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 19, 2025, 08:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Sms Campaigns/Automations experiencing issues sending

Detected by Pingoru
Nov 12, 2025, 05:38 PM UTC
Resolved
Nov 12, 2025, 09:15 PM UTC
Duration
3h 36m
Affected: CampaignsAutomationsSMS Partner (Twilio)
Timeline · 3 updates
  1. investigating Nov 12, 2025, 05:38 PM UTC

    Our sms messaging partner (Twilio) is experiencing issues. We are monitoring and will provide updates as issues resolve.

  2. monitoring Nov 12, 2025, 06:24 PM UTC

    We are no longer seeing issues from our sms messaging partner (Twilio). Continuing to monitor.

  3. resolved Nov 12, 2025, 09:15 PM UTC

    We are no longer seeing any errors reported from our sms provider.

Read the full incident report →

Major October 30, 2025

SMS Campaigns And Automations with Images Not Sending as expected.

Detected by Pingoru
Oct 30, 2025, 09:21 PM UTC
Resolved
Oct 31, 2025, 05:17 PM UTC
Duration
19h 56m
Affected: CampaignsAutomations
Timeline · 2 updates
  1. investigating Oct 30, 2025, 09:21 PM UTC

    We are investigating an issue where some sms campaigns and sms automations with images are not being delivered as expected. Sms campaigns and sms automations without images are being delivered/sending normally.

  2. resolved Oct 31, 2025, 05:17 PM UTC

    We’ve implemented a fix to sms campaigns and sms automations and confirmed all sms marketing is working as expected – including sms messages with gif/jpg/png attached. All systems are operational.

Read the full incident report →

Minor October 20, 2025

Amazon Web Services incident

Detected by Pingoru
Oct 20, 2025, 03:55 PM UTC
Resolved
Oct 21, 2025, 04:33 PM UTC
Duration
1d
Affected: Wisely Host iPad App (iOS)Wisely Dashboard (Web)Wisely API
Timeline · 3 updates
  1. identified Oct 20, 2025, 03:55 PM UTC

    Olo Engage Engineers have identified the issue causing the interruption in service for some users. We are working to resolve as soon as possible. We will continue to provide frequent updates until service is fully restored.

  2. monitoring Oct 20, 2025, 07:47 PM UTC

    We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.

  3. resolved Oct 21, 2025, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Retroactive: Amazon Web Services incident

Detected by Pingoru
Oct 20, 2025, 01:50 PM UTC
Resolved
Oct 20, 2025, 01:50 PM UTC
Duration
—
Affected: Wisely Host iPad App (iOS)CampaignsAutomationsWeb ReservationsWisely Dashboard (Web)Email SendingWisely APISMS Partner (Twilio)Wisely Support EmailWisely Data ScienceWisely BillingGEO (Wisely) Tableau-Snowflake DatabaseGuest Data Platform (GDP)Google Partner API
Timeline · 1 update
  1. resolved Oct 20, 2025, 01:50 PM UTC

    On Monday, October 20th, 2025, Olo Engage experienced a partial disruption to services, starting at 06:47 UTC. This generally affected all of Olo Engage. The impacts were widespread but the system has since recovered starting around 10:39 UTC.

Read the full incident report →

Minor September 11, 2025

Host Table Status Update Issues

Detected by Pingoru
Sep 11, 2025, 06:19 PM UTC
Resolved
Sep 11, 2025, 07:18 PM UTC
Duration
58m
Affected: Wisely Host iPad App (iOS)Wisely Dashboard (Web)Wisely API
Timeline · 3 updates
  1. identified Sep 11, 2025, 06:19 PM UTC

    We are currently investigating an issue which may lead to inaccurate table status updates in the Host application. We will provide further updates as they become available.

  2. monitoring Sep 11, 2025, 06:53 PM UTC

    The interruption in service has been resolved. Our Engineers are actively monitoring all systems and we will provide one final notice to confirm service for all Wisely users has been fully restored. As a result of this issue some old POS ticket data will be ingested which may update table statuses in an unexpected way. These statuses will be corrected once new data for individual tables is received via POS or Host app updates.

  3. resolved Sep 11, 2025, 07:18 PM UTC

    The interruption in service has been fully resolved. Our Engineers have confirmed a full resolution after actively monitoring all systems. Thank you for your patience while we corrected this issue.

Read the full incident report →

Minor August 21, 2025

Degraded service processing order data within Engage

Detected by Pingoru
Aug 21, 2025, 08:24 PM UTC
Resolved
Aug 22, 2025, 04:47 PM UTC
Duration
20h 23m
Affected: Wisely Host iPad App (iOS)
Timeline · 6 updates
  1. investigating Aug 21, 2025, 08:24 PM UTC

    We are currently investigating degraded service processing order data within Engage. Table status updates in the Host application will be delayed or missing.

  2. investigating Aug 21, 2025, 09:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2025, 10:56 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 22, 2025, 01:08 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Aug 22, 2025, 02:20 PM UTC

    The root cause of the issue has been resolved. We are monitoring services to ensure full recovery.

  6. resolved Aug 22, 2025, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 14, 2025

Syncing issues with Host iPad App

Detected by Pingoru
Jun 14, 2025, 10:34 PM UTC
Resolved
Jun 15, 2025, 04:57 PM UTC
Duration
18h 23m
Affected: Wisely Host iPad App (iOS)
Timeline · 4 updates
  1. investigating Jun 14, 2025, 10:34 PM UTC

    We are currently investigating syncing issues with our Host iPad App. This is currently impacting party waitlists and table status management.

  2. investigating Jun 15, 2025, 12:50 AM UTC

    Some of our brands are still reporting intermittent issues, but the issue is less widespread now. We are continuing to investigate and monitor.

  3. monitoring Jun 15, 2025, 01:30 AM UTC

    A fix has been implemented and we are monitoring to ensure no further issues occur.

  4. resolved Jun 15, 2025, 04:57 PM UTC

    We have not observed any further syncing issues during our monitoring. The incident is resolved.

Read the full incident report →