Whispir Outage History

Dear Customers, We are currently aware of an issue that is intermittently impacting message delivery within the New Zealand region. Our team is actively monitoring the situation and working closely with our service providers to assess the scope and impact of the issue. If you have any questions or concerns, please contact our support team at [email protected].

Dear Customer, We are continuing to work with our providers. The issue has been identified, and recovery efforts are currently underway. If you have any questions or concerns, please contact our support team at [email protected].

Dear Customer, We have observed improvements in service performance; however, message delivery continues to be intermittently impacted. Our team is actively monitoring the situation and working closely with our provider to fully resolve the issue. We will provide further updates as more information becomes available. If you have any questions or concerns, please contact our support team at [email protected].

We are currently experiencing a service outage impacting international SMS delivery. Our team is working closely with our suppliers to determine the cause and will provide updates as more information becomes available. If you need any help whilst we work through this problem. Please reach out to our support team at [email protected]

We have verified that not all international SMS delivery is impacted, and some use cases remain operational. We are continuing to actively work on resolving the issue with our suppliers and, in parallel, have initiated Business Continuity Plan (BCP) activation to support service recovery. We will continue to share updates as more information becomes available. If you require any assistance while we work through this issue, please contact our support team at [email protected].

We are currently experiencing a disruption affecting SMS delivery to multiple Australian Network Operators. This issue has been confirmed as originating at the Network Operator level and is impacting several carriers. Our teams are actively engaged with all downstream providers and are closely monitoring the situation. We will continue to share updates as more information becomes available. If you are experiencing delivery issues or require further assistance, please contact our support team at [email protected].

We’ve identified the root cause of the issue and are actively working on a solution. At this stage, the impact appears to be limited to specific customer use case scenarios. If you have any questions or concerns, please reach out to us at [email protected].

We’ve identified a critical event impacting all inbound communication channels and outbound messaging capabilities. As part of our recovery efforts, we will be conducting emergency maintenance, which will result in temporary downtime across our web portal, API, and SMPP-based services. We sincerely apologise for the unexpected disruption and appreciate your patience as our team works diligently to restore full service. If you experience any issues or require assistance, please don’t hesitate to contact our support team at [email protected]. Thank you for your understanding.

Our services in the AP1 region remain impacted. We sincerely apologise for the ongoing delay in service recovery. Our team is currently focused on restoration. Given the extended duration of the outage, we strongly encourage all customers to activate their disaster recovery (DR) plans while we continue working towards resolution. We will notify all affected customers as soon as services are restored. Please be assured that once recovery is complete, we will conduct a comprehensive investigation into the incident and share a detailed report with impacted customers. If you would like to discuss your options or require assistance with DR plan sequencing, please contact our support team at [email protected] or reach out to your Customer Success Manager.

We are currently experiencing delays in email delivery on the AP1 instance. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. We will provide the next update within 1 hour or as soon as more information becomes available. We appreciate your patience and understanding.