Whalebone Outage History

We are investigating a false positive affecting Content Filtering. Some customers may be unable to access Microsoft sign-in through login.microsoftonline.com when the Gambling category is active in Content Filtering. General DNS resolution remains operational. Protection and filtering outside this false positive are not known to be affected. Our team is investigating and working to mitigate the incorrect blocking decision. Next update: within 60 minutes.

We have identified the source of the incorrect Content Filtering categorization for login.microsoftonline.com and have pushed corrective updates. The domain should no longer be blocked on resolvers that have accepted the latest update. We are forcing regeneration of the remaining filtering data and verifying propagation. General DNS resolution remains operational. Protection and filtering outside this false positive are not known to be affected. Next update: within 60 minutes.

We are investigating an issue affecting the Resolvers metrics dashboard in the Admin Portal. Some customers may currently see missing metrics for the last few hours. The issue appears to be related to delayed or missing data in the resolver metrics pipeline. DNS resolution and protection remain operational; this issue affects dashboard visibility only. We will share another update as soon as more information is available.

We have identified the issue affecting the Resolvers metrics dashboard in the Admin Portal and applied mitigation. Resolver metrics are now flowing again and missing data is being backfilled. DNS resolution and protection were not affected during this incident; the impact was limited to dashboard visibility. We are monitoring the situation to confirm full recovery before resolving the incident.

We are currently investigating service degradation affecting the Management API. Our team is actively working to identify the cause and restore full service as quickly as possible. Based on our current investigation, this issue is connected to degraded performance reported by our infrastructure provider. https://exoscalestatus.com/incidents/230257 We will share the next update as soon as we have more confirmed information.

The Management API is recovering and service is gradually returning. We are continuing to monitor the situation closely to ensure stability before closing the incident. Some customers may still experience intermittent issues during recovery. For more details on recovery you can follow our infrastructure provider updates https://exoscalestatus.com/incidents/230257

Customers in the Main region may notice intermittent gaps or missing data in the DNS Traffic (PassiveDNS) section of the Whalebone Admin Portal or timeouts when calling API. Affected Services: DNS Traffic dashboards and logs in the portal, API timeouts Unaffected Services: DNS resolution remains fully operational and is not impacted. Other regions are not impacted by this specific issue. We have implemented several infrastructure adjustments to mitigate the impact, and our team is currently working on a permanent fix while continuing to investigate. Next Update: We will provide further information once the permanent fix is deployed and verified. We apologize for any inconvenience this may cause to your services.