Whalebone experienced a minor incident on May 29, 2026 affecting Europe (eu-01) and Admin Portal and 1 more component, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 06:50 PM UTC
We are investigating delayed DNS traffic data in EU-01. Some customers may see slow-loading or missing DNS traffic data in the Admin Portal. DNS Traffic related alerting is also affected. Our team has identified a backlog in the DNS traffic data pipeline and is working on recovery. Based on current information, the impact is limited to DNS traffic visibility and related alerting.
- investigating Jun 01, 2026, 02:34 PM UTC
We are continuing to recover delayed DNS traffic data in EU-01. The underlying storage cluster is healthy, and delayed traffic records are being backfilled. Some customers may still see delayed or missing DNS traffic data in the Admin Portal. DNS Traffic related alerting may also remain affected until the backlog is processed. We currently expect this to take approximately 12 hours. No customer action is required.
- resolved Jun 02, 2026, 08:43 AM UTC
The issue affecting DNS traffic data visibility in EU-01 has been resolved. DNS traffic data in the Admin Portal is loading normally again, and all delayed data has been processed. We will continue monitoring, but no further customer action is required.