Whalebone experienced a major incident on August 18, 2026 affecting Europe (eu-01) and Aura and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Europe (eu-01)AuraIdentity ProtectionAuraIdentity Protection
Update timeline
- investigating Aug 18, 2026, 10:11 AM UTC
We’re instigating an issue in the Identity Protection service where users can not create new assets and check assets
- investigating Aug 18, 2026, 10:54 AM UTC
We’re currently restoring the database that supports our IdP service. Once the restoration is complete, we’ll backfill any missing data to ensure everything is fully up to date. Thanks for your patience while we work through this.
- resolved Aug 18, 2026, 11:21 AM UTC
The service has been restored and healthy all the data has been backfilled Thank you for you patience.