Whalebone experienced a major incident on April 7, 2026 affecting Main region and Retail services, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 12:51 PM UTC
We are currently investigating service degradation affecting the Management API. Our team is actively working to identify the cause and restore full service as quickly as possible. Based on our current investigation, this issue is connected to degraded performance reported by our infrastructure provider. https://exoscalestatus.com/incidents/230257 We will share the next update as soon as we have more confirmed information.
- investigating Apr 07, 2026, 02:36 PM UTC
The Management API is recovering and service is gradually returning. We are continuing to monitor the situation closely to ensure stability before closing the incident. Some customers may still experience intermittent issues during recovery. For more details on recovery you can follow our infrastructure provider updates https://exoscalestatus.com/incidents/230257
- resolved Apr 07, 2026, 04:06 PM UTC
The Management API has fully recovered and service is operating normally for all customers. After continued monitoring, we have confirmed stability and are now closing this incident.