Whalebone incident

Subscription management API and Admin Portal errors

Major Resolved View vendor source →

Whalebone experienced a major incident on September 22, 2026 affecting Europe (exo-01) and Aura and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 08:36 AM UTC
Resolved
Sep 22, 2026, 09:45 AM UTC
Duration
1h 9m
Detected by Pingoru
Sep 22, 2026, 08:36 AM UTC

Affected components

Europe (exo-01)AuraManagement APIAdmin PortalAuraManagement APIAdmin Portal

Update timeline

  1. investigating Sep 22, 2026, 09:10 AM UTC

    An issue caused device and subscription management API requests to time out or fail and affected Admin Portal functionality. We have identified the root cause, and the affected services are now recovering. DNS resolution remains fully operational. Our team is monitoring recovery and verifying that all affected functionality returns to normal. We will provide the next update within one hour, or sooner if more information becomes available.

  2. resolved Sep 22, 2026, 09:45 AM UTC

    The device and subscription management API and all affected Admin Portal functionality have been fully restored. This incident is now resolved. DNS resolution remained fully operational throughout the incident.