Whalebone incident

Resolver dashboard data missing in Admin Portal

Minor Resolved View vendor source →

Whalebone experienced a minor incident on April 21, 2026 affecting Main region and Admin Portal and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 02:15 PM UTC
Resolved
Apr 21, 2026, 03:39 PM UTC
Duration
1h 24m
Detected by Pingoru
Apr 21, 2026, 02:15 PM UTC

Affected components

Main regionAdmin PortalAdmin Portal

Update timeline

  1. investigating Apr 21, 2026, 02:15 PM UTC

    We are investigating an issue affecting the Resolvers metrics dashboard in the Admin Portal. Some customers may currently see missing metrics for the last few hours. The issue appears to be related to delayed or missing data in the resolver metrics pipeline. DNS resolution and protection remain operational; this issue affects dashboard visibility only. We will share another update as soon as more information is available.

  2. investigating Apr 21, 2026, 03:07 PM UTC

    We have identified the issue affecting the Resolvers metrics dashboard in the Admin Portal and applied mitigation. Resolver metrics are now flowing again and missing data is being backfilled. DNS resolution and protection were not affected during this incident; the impact was limited to dashboard visibility. We are monitoring the situation to confirm full recovery before resolving the incident.

  3. resolved Apr 21, 2026, 03:39 PM UTC

    The issue affecting the Resolvers metrics dashboard in the Admin Portal has been resolved. Metrics ingestion is operating normally again and missing data has been backfilled. DNS resolution and protection were not affected during this incident; the impact was limited to dashboard visibility only.