Webroot Outage History

Webroot major outage · 1 active incident View live status →

Webroot had 94 outages in the last 2 years totaling 524h 57m of downtime — averaging 3.9 incidents per month.

There were 94 Webroot outages since December 1, 2025 totaling 524h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webroot.com

Minor April 17, 2026

Archiving Services are giving errors when trying to access

Detected by Pingoru
Apr 17, 2026, 09:41 PM UTC
Resolved
Apr 17, 2026, 10:40 PM UTC
Duration
59m
Affected: Zix Archive Services - Erado ArchivingZix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchive
Timeline · 2 updates
  1. investigating Apr 17, 2026, 09:41 PM UTC

    Zix-Cybersecurity Archiving Services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:

  2. resolved Apr 17, 2026, 10:40 PM UTC

    Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642

Read the full incident report →

Notice April 12, 2026

Enterprise Service Management was experiencing service unavailability.

Detected by Pingoru
Apr 12, 2026, 01:05 PM UTC
Resolved
Apr 13, 2026, 01:18 PM UTC
Duration
1d
Affected: Oregon US26
Timeline · 6 updates
  1. investigating Apr 12, 2026, 01:05 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  2. investigating Apr 12, 2026, 02:07 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  3. investigating Apr 12, 2026, 04:08 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  4. investigating Apr 12, 2026, 06:31 PM UTC

    Enterprise Service Management is currently experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  5. investigating Apr 12, 2026, 06:43 PM UTC

    Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue is now resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

  6. resolved Apr 13, 2026, 01:18 PM UTC

    Enterprise Service Management was experiencing UCMDB service unavailability. This issue is due to ongoing change that has been extended. The issue was resolved. We appreciate your patience. Component: Oregon US26 Tracking Number: IM3907082 or C2273849

Read the full incident report →

Critical April 2, 2026

Core Europe applications are currently unavailable

Detected by Pingoru
Apr 02, 2026, 11:04 AM UTC
Resolved
Apr 02, 2026, 01:01 PM UTC
Duration
1h 57m
Affected: Core CaptureCore Capture for SAP® SolutionsCore Collaboration for EngineeringCore ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore JourneyCore Platform - EventingDeveloper Experience - Thrust API Bundle
Timeline · 4 updates
  1. investigating Apr 02, 2026, 11:04 AM UTC

    All OCP EU applications are currently unavailable. Teams are being assembled to investigate and resolve the issue

  2. identified Apr 02, 2026, 11:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 02, 2026, 11:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 02, 2026, 01:01 PM UTC

    This incident is resolved. IM3900876 / PM1011574

Read the full incident report →

Minor April 1, 2026

Admin Center EU is in a degraded state

Detected by Pingoru
Apr 01, 2026, 11:03 AM UTC
Resolved
Apr 01, 2026, 02:46 PM UTC
Duration
3h 42m
Affected: Core Platform - Admin Center
Timeline · 2 updates
  1. identified Apr 01, 2026, 11:03 AM UTC

    Admin center in the EU is in a degraded state. Objects are in read only mode and cannot be updated/created at the moment. Teams have beeen assembled and are working towards a resolution

  2. resolved Apr 01, 2026, 02:46 PM UTC

    This incident has been resolved. IM3899629

Read the full incident report →

Minor March 31, 2026

Issues with multiple services hosted on ZixCentral

Detected by Pingoru
Mar 31, 2026, 01:19 PM UTC
Resolved
Mar 31, 2026, 04:56 PM UTC
Duration
3h 36m
Affected: Zix Archive Services - Business Communication ArchiveZix Archive Services - ZixArchiveZix Customer Portal Interface - ZixCentralZix Email Continuity - Legacy ContinuityZix Threat Protection - Zix Protect
Timeline · 4 updates
  1. investigating Mar 31, 2026, 01:19 PM UTC

    The following services are experiencing an issue due to the hosting platform being unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity Tracking Number: IM3899020

  2. investigating Mar 31, 2026, 01:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 31, 2026, 02:13 PM UTC

    The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

  4. resolved Mar 31, 2026, 04:56 PM UTC

    The following services were unavailable to admin access due to the hosting platform issues with a downed service. All services remained operational, and administrative action has been restored and is now being validated. This issue is now resolved. We appreciate your patience. - Zix Archive Services - Business Communication Archive - Zix Archive Services - ZixArchive - Zix Customer Portal Interface - ZixCentral - Zix Email Continuity - Legacy Continuity - Zix Threat Protection - Zix Protect Tracking Number: IM3899020

Read the full incident report →

Notice March 30, 2026

Zix - Hosted Exchange (HEX) - OWA/Outlook error

Detected by Pingoru
Mar 30, 2026, 07:13 PM UTC
Resolved
Mar 31, 2026, 12:12 PM UTC
Duration
16h 59m
Affected: Zix Hosted Exchange
Timeline · 3 updates
  1. investigating Mar 30, 2026, 07:13 PM UTC

    HEX is currently experiencing an issue with some mailboxes unable to connect via OWA/Outlook. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3898559

  2. monitoring Mar 30, 2026, 08:01 PM UTC

    HEX experienced an issue with some mailboxes unable to connect via OWA/Outlook. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3898559

  3. resolved Mar 31, 2026, 12:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 29, 2026

Core Capture EU is experiencing an outage

Detected by Pingoru
Mar 29, 2026, 02:39 PM UTC
Resolved
Mar 29, 2026, 06:30 PM UTC
Duration
3h 50m
Affected: Core Capture
Timeline · 3 updates
  1. identified Mar 29, 2026, 02:39 PM UTC

    Core Capture EU is experiencing an outage. All services are not accessible. Teams are gathered to restore the service.

  2. monitoring Mar 29, 2026, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 29, 2026, 06:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Core EDR/MDR experienced degradation

Detected by Pingoru
Mar 26, 2026, 05:12 PM UTC
Resolved
Mar 26, 2026, 08:26 PM UTC
Duration
3h 14m
Affected: Core EDR/MDR
Timeline · 4 updates
  1. investigating Mar 26, 2026, 05:12 PM UTC

    Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: 5308238

  2. investigating Mar 26, 2026, 06:15 PM UTC

    Core EDR/MDR is currently experiencing degraded alert generation in the US Data Center. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

  3. monitoring Mar 26, 2026, 06:31 PM UTC

    Core EDR/MDR experienced degraded alert generation in the US Data Center. Service has been restored and is now being validated. Updates for this issue will be sent every 2 hours or if there are any significant updates, whichever comes first. We appreciate your patience. Tracking Number: 5308238

  4. resolved Mar 26, 2026, 08:26 PM UTC

    Core EDR/MDR experienced degraded alert generation in the US Data Center. The issue is now resolved. We appreciate your patience. Tracking Number: 5308238

Read the full incident report →

Minor March 25, 2026

XM SendSecure - US experienced an issue

Detected by Pingoru
Mar 25, 2026, 09:20 PM UTC
Resolved
Mar 25, 2026, 10:33 PM UTC
Duration
1h 13m
Affected: XM SendSecure
Timeline · 3 updates
  1. investigating Mar 25, 2026, 09:20 PM UTC

    XM SendSecure - US is currently experiencing an issue. Customers are unable to send or receive messages. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3895665

  2. monitoring Mar 25, 2026, 10:14 PM UTC

    XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3895665

  3. resolved Mar 25, 2026, 10:33 PM UTC

    XM SendSecure - US experienced an issue. Customers were unable to send or receive messages. The issue is now resolved. We appreciate your patience. Tracking Number: IM3895665

Read the full incident report →

Notice March 25, 2026

Covisint customers were experiencing log in issues.

Detected by Pingoru
Mar 25, 2026, 08:15 AM UTC
Resolved
Mar 25, 2026, 08:15 AM UTC
Duration
—
Affected: Core Collaboration AccessCore Secure AccessProviderLink
Timeline · 1 update
  1. resolved Mar 25, 2026, 08:15 AM UTC

    The following services were experiencing login issues. The issue is now resolved. We appreciate your patience. - Core Collaboration Access - Core Secure Access - Providerlink Tracking Number: IM3895066

Read the full incident report →

Critical March 18, 2026

Automotive Supplier Portal Core Secure Access was unavailable

Detected by Pingoru
Mar 18, 2026, 06:30 PM UTC
Resolved
Mar 18, 2026, 07:29 PM UTC
Duration
58m
Affected: Supplier Portal
Timeline · 3 updates
  1. investigating Mar 18, 2026, 06:30 PM UTC

    Automotive Supplier Portal Core Secure Access is unavailable. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3890899

  2. monitoring Mar 18, 2026, 06:43 PM UTC

    Automotive Supplier Portal Core Secure Access was unavailable. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3890899

  3. resolved Mar 18, 2026, 07:29 PM UTC

    Automotive Supplier Portal Core Secure Access was unavailable. The issue is now resolved. We appreciate your patience. Tracking Number: IM3890899

Read the full incident report →

Major March 13, 2026

Core Europe experienced an outage

Detected by Pingoru
Mar 13, 2026, 05:32 PM UTC
Resolved
Mar 13, 2026, 06:13 PM UTC
Duration
40m
Affected: Core CaptureCore Capture for SAP® SolutionsCore Collaboration for EngineeringCore ComplianceCore Content ManagementCore Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore for Capital ProjectsCore JourneyDeveloper Experience - Thrust API BundleInformation Intelligence - Thrust APISignature Service – Thrust API
Timeline · 3 updates
  1. investigating Mar 13, 2026, 05:32 PM UTC

    Core Europe is currently experiencing an outage. Teams are being assembled to investigate and remediate the situation. Tracking number: IM3887777

  2. monitoring Mar 13, 2026, 05:43 PM UTC

    Core Europe experienced an outage. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3887777

  3. resolved Mar 13, 2026, 06:13 PM UTC

    Core Europe experienced an outage. The issue is now resolved. We appreciate your patience. Tracking Number: IM3887777

Read the full incident report →

Major March 5, 2026

Zix Encryption Services - ZixPortal Administrator Console was unavailable

Detected by Pingoru
Mar 05, 2026, 02:59 PM UTC
Resolved
Mar 05, 2026, 05:54 PM UTC
Duration
2h 54m
Affected: Zix Encryption Services - ZixPortal
Timeline · 4 updates
  1. investigating Mar 05, 2026, 02:59 PM UTC

    Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

  2. investigating Mar 05, 2026, 04:17 PM UTC

    Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

  3. investigating Mar 05, 2026, 05:16 PM UTC

    Zix Encryption Services - ZixPortal is currently experiencing an issue with the Administrator Console. Administrators are unable to configure their portal. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3881913

  4. resolved Mar 05, 2026, 05:54 PM UTC

    Zix Encryption Services - ZixPortal experienced an issue with the Administrator Console. Administrators were unable to configure their portal. The issue is now resolved. We appreciate your patience. Tracking Number: IM3881913

Read the full incident report →

Minor March 3, 2026

Customer Portal LDAP import user

Detected by Pingoru
Mar 03, 2026, 07:54 PM UTC
Resolved
Mar 04, 2026, 08:17 PM UTC
Duration
1d
Affected: Zix Customer Portal Interface - Customer Portal
Timeline · 3 updates
  1. identified Mar 03, 2026, 07:54 PM UTC

    We have an identified an issue with a subset of customers with LDAP imports are unable to log in. We are currently investigating what occurred.

  2. monitoring Mar 03, 2026, 10:06 PM UTC

    We have restarted LDAP services which will reimport the users. We are currently in the process of restoring back all user/admin settings back to users that were effected. Tracking ID : IM3881037

  3. resolved Mar 04, 2026, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) Tab loading slow

Detected by Pingoru
Mar 03, 2026, 05:42 PM UTC
Resolved
Mar 04, 2026, 08:21 PM UTC
Duration
1d 2h
Affected: Zix Customer Portal Interface - ZixCentralZix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE)
Timeline · 3 updates
  1. investigating Mar 03, 2026, 05:42 PM UTC

    ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing issues with slow page loads. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3880927

  2. monitoring Mar 04, 2026, 04:08 PM UTC

    ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with slow loading pages. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3880927

  3. resolved Mar 04, 2026, 08:21 PM UTC

    ZixCentral and Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced a slow page load issue. The issue is now resolved. We appreciate your patience. Tracking Number: IM3880927

Read the full incident report →

Notice March 1, 2026

Core Archive India experienced service degradation

Detected by Pingoru
Mar 01, 2026, 11:35 PM UTC
Resolved
Mar 02, 2026, 12:35 AM UTC
Duration
1h
Affected: Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud)
Timeline · 2 updates
  1. investigating Mar 01, 2026, 11:35 PM UTC

    We are currently experiencing performance degradation affecting the Core Archive service. Users may notice increased response times or intermittent access delays. Our engineering team is actively investigating and working toward resolution.

  2. resolved Mar 02, 2026, 12:35 AM UTC

    Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) experienced service degradation. The issue is now resolved. We appreciate your patience. Tracking Number: IM3879652

Read the full incident report →

Minor March 1, 2026

Zix - Customer Portal access issue for UK customers

Detected by Pingoru
Mar 01, 2026, 02:35 PM UTC
Resolved
Mar 03, 2026, 03:32 PM UTC
Duration
2d
Affected: Zix Threat Protection - Email Threat Protection
Timeline · 5 updates
  1. identified Mar 01, 2026, 02:35 PM UTC

    We have identified an issue that is affecting our UK customer base that cannot access their Email Threat Protection logs or quarantine. We are working to resolve this issue as soon as possible. Incident #: IM3879529

  2. identified Mar 01, 2026, 10:04 PM UTC

    We are continuing to work on resolving this issue with our network teams. Inbound mail flow is unaffected during this time. Incident #: IM3879529

  3. identified Mar 02, 2026, 02:13 PM UTC

    The networking teams are still working on resolving this issue and are actively troubleshooting and progress is being made. We apologize for any inconvenience this may be causing. Incident #: IM3879529

  4. identified Mar 02, 2026, 09:23 PM UTC

    Our team is actively working on bringing the server clusters fully back up. Email logs and Quarantine are loading as expected and final items are being restored. Incident #: IM3879529

  5. resolved Mar 03, 2026, 03:32 PM UTC

    We have restored everything back to normal operational capacity. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor February 25, 2026

Secure Email Notifications Not Generated when users send secure emails from EMP/DeliverySlip Web Portal

Detected by Pingoru
Feb 25, 2026, 05:29 PM UTC
Resolved
Feb 25, 2026, 06:41 PM UTC
Duration
1h 12m
Affected: Zix Encryption Services - Email Message Privacy (EMP)
Timeline · 2 updates
  1. investigating Feb 25, 2026, 05:29 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue where notifications are not generated when users send secure email from EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD) Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3876558

  2. resolved Feb 25, 2026, 06:41 PM UTC

    Zix Encryption Services - Email Message Privacy (EMP) experienced an issue in which notifications are not generated when users send secure email from the EMP Web Portal. Secure email notifications (invitation emails, password reset emails, secure email notifications) are not being generated when multiple users send secure emails from the DeliverySlip web portal. Users are unaware of sent secure emails or invitations. US Dallas Site501 (Zix DC) > DB0102 (PROD). The issue is now resolved. We appreciate your patience. Tracking Number: IM3876558

Read the full incident report →

Minor February 23, 2026

Zix - Customer Portal inaccessible

Detected by Pingoru
Feb 23, 2026, 09:28 PM UTC
Resolved
Feb 23, 2026, 09:34 PM UTC
Duration
5m
Affected: Zix Customer Portal Interface - Customer Portal
Timeline · 2 updates
  1. identified Feb 23, 2026, 09:28 PM UTC

    We have identified and working on restoring access to our Customer Portal. We apologize for this inconvenience. IM tracking #: IM3875401

  2. resolved Feb 23, 2026, 09:34 PM UTC

    We have restored access to the Customer Portal. We apologize for this brief outage.

Read the full incident report →

Minor February 18, 2026

Webroot Management Consoles experienced service degradation and login issues

Detected by Pingoru
Feb 18, 2026, 07:46 PM UTC
Resolved
Feb 18, 2026, 08:31 PM UTC
Duration
45m
Affected: Core Management Console
Timeline · 3 updates
  1. investigating Feb 18, 2026, 07:46 PM UTC

    Webroot Management Consoles is currently experiencing service degradation and login issues. Teams are currently assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3872780

  2. monitoring Feb 18, 2026, 08:27 PM UTC

    Webroot Management Consoles experienced service degradation and login issues. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3872780

  3. resolved Feb 18, 2026, 08:31 PM UTC

    Webroot Management Consoles experienced service degradation and login issues. The issue is now resolved. We appreciate your patience. Tracking Number: IM3872780

Read the full incident report →

Minor February 16, 2026

Core Communications experienced an issue

Detected by Pingoru
Feb 16, 2026, 02:10 PM UTC
Resolved
Feb 16, 2026, 03:29 PM UTC
Duration
1h 19m
Affected: Core CommunicationsCore CommunicationsCore Communications
Timeline · 3 updates
  1. investigating Feb 16, 2026, 02:10 PM UTC

    OpenText is currently experiencing an issue to generate new Exstream licenses. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Core Communications US - Core Communications Canada - Core Communications Australia Tracking Number: IM3871223

  2. identified Feb 16, 2026, 03:15 PM UTC

    OpenText is currently experiencing an issue generating new Exstream licenses. The domain has been validated, and teams are working to resolve the issue. We appreciate your patience. - Core Communications US - Core Communications Canada - Core Communications Australia Tracking Number: IM3871223

  3. resolved Feb 16, 2026, 03:29 PM UTC

    OpenText experienced an issue generating new Exstream licenses. The issue is now resolved. We appreciate your patience. Tracking Number: IM3871223

Read the full incident report →

Minor February 16, 2026

Zix - Hosted Exchange (HEX) - Some users unable to access mailboxes

Detected by Pingoru
Feb 16, 2026, 01:30 PM UTC
Resolved
Feb 16, 2026, 07:34 PM UTC
Duration
6h 3m
Affected: Zix Hosted Exchange
Timeline · 3 updates
  1. investigating Feb 16, 2026, 01:30 PM UTC

    Zix - Hosted Exchange (HEX) is currently experiencing an issue with some users unable to access their mailboxes. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3871043

  2. investigating Feb 16, 2026, 01:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 16, 2026, 07:34 PM UTC

    Zix - Hosted Exchange (HEX) is resolved. Tracking Number: IM3871043

Read the full incident report →