Webroot incident
Cloud Fax services Europe and Core Messaging Europe are experiencing potential service degradation
Webroot is currently experiencing a minor incident affecting Desktop Messaging BMS and Fax Cloud Connect (RightFax) and 1 more component, which began 1h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2026, 03:54 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS Tracking Number: IM3951663
- investigating Jun 26, 2026, 04:54 PM UTC
The following services are experiencing a potential service degradation. Services that can be failed over to our alternate site will be failed over to avoid impact. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Desktop Messaging BMS - Fax Cloud Connect (RightFax) - Fax2Mail - Core Messaging - Email - Core Messaging - SMS The next update for this issue will be sent on 28 June 2026, or if there are any significant updates, whichever comes first. Tracking Number: IM3951663