Webroot incident
IM3952049 - Zix - Hosted Exchange (HEX) - mailbox delivery issue
Resolved after 2 days 8 hours, affecting Zix Hosted Exchange, on June 28, 2026.
We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable. IM3952049
Affected components
Update timeline
- investigating Jun 28, 2026, 02:20 AM UTC
We are currently investigating an issue where some users are experiencing HEX mailbox delivery problems. IM3952049
- investigating Jun 28, 2026, 12:44 PM UTC
IM3952049 - We are continuing to investigate the issue. While some mitigation steps have been attempted, the root cause has not yet been identified. Our engineering team is actively working on this and we will provide further updates as we have more information.
- monitoring Jun 29, 2026, 08:10 AM UTC
We have deployed a fix that has resolved the issue. The team is continuing to monitor the system closely to ensure everything remains stable. IM3952049
- resolved Jun 30, 2026, 10:58 AM UTC
This incident has been resolved.
Your product runs on more than Webroot
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services